Company Description Fortress GB Limited is a leader in technology solutions tailored for the global sports and entertainment industry. Fortress platform supports over 160 top sports teams and venues across major leagues such as the Premier League, NFL, NBA, MLS, MLB, NHL and others. The platform unifies access and accreditation, payments, loyalty, and fan engagement into a single intelligent solution that powers real-time, data-driven experiences. By enabling smarter incentives and dynamic activations across ticketing, concessions, retail, and sponsorships, Fortress US helps clients unlock new revenue streams and increase game-day and commercial performance.
Job Summary:
The Director of Operation & Logistics, is a senior leadership role responsible for the strategic oversight of installations, inventory, and support operations for Fortress’s Access Control Systems across client locations in North America. This role owns end-to-end operations logistics — including inventory forecasting, warehouse management, and vendor coordination while directing a distributed hardware team and collaborating closely with the overseas team. The Director of Operations & Logistics also serves as the acting on-site leader for the Orlando office in the absence of the Vice President, Support and Operations, and is expected to represent Fortress with a strong, polished professional presence in client, vendor, and executive-facing settings.
Duties/Responsibilities
Inventory Management:
- Monitor inventory accuracy through cycle counts, audits, and reconciliation processes
- Establish and maintain a rigorous inventory organization system
- Partner with relevant teams to identify solutions for hardware designs, and provide best practices
- Identify and resolve slow-moving, excess, or obsolete inventory
- Set and track KPIs such as inventory turnover, fill rate, and stockout rate
Logistics & Distribution:
- Manage relationships with carriers, freight forwarders, and third-party logistics (3PL) providers
- Negotiate freight rates and service agreements to control transportation costs
- Oversee inbound and outbound shipping operations, ensuring on-time delivery performance
- Optimize warehouse layout, routing, and distribution network design
- Ensure compliance with import/export regulations and customs requirements (if applicable)
Cross- Functional Collaboration:
- Partner with procurement on supplier lead times and purchase order timing
- Work with sales and marketing to align inventory with demand planning
- Collaborate with finance on inventory valuation, budgeting, and cost forecasting
- Support S&OP (Sales & Operations Planning) processes
Process Improvement & Systems:
- Own and optimize WMS (Warehouse Management System) and ERP inventory modules
- Implement automation and technology solutions to improve efficiency and visibility
- Report on key metrics to senior leadership and recommend corrective actions
Site & Operations Leadership:
- Serve as the acting point of contact and operational decision-maker for the Orlando office when the Sr. Vice President, Support and Operations is traveling, ensuring continuity of leadership, client responsiveness, and day-to-day operations.
- Coordinate cross-functional logistics across installation, warehouse, and support functions to keep multiple concurrent projects on schedule and within scope.
- Identify opportunities to streamline hardware operations workflows and reduce operational risk.
Communication & Reporting:
- Serve as a senior, trusted point of contact for internal stakeholders and clients, representing Fortress with a strong, professional presence in meetings, escalations, and executive-level updates.
- Maintain proactive, transparent communication regarding project status, operational risk, and technical escalations.
- Escalate issues to the appropriate internal teams and ensure timely resolution of both short- and long-term requests.
- Prepare and deliver polished activity reports and operational updates to project managers, clients, and executive leadership.
Supervisory Responsibilities:
- Lead, mentor, and support hardware and warehouse staff across multiple ongoing projects, building a high-performing, accountable team.
- Indirectly oversee broader Orlando office staff and operations when serving as acting site leader in the Vice President’s absence.
- Review project scopes and manage schedules, assignments, and deliverables across the department.
Other Responsibilities:
- Travel required approximately 15–20% of the time, primarily for high-priority client escalations and strategic site visits, with the majority of time dedicated to on-site operations and logistics leadership in Orlando.
- Occasional evening or weekend work may be required.
- Additional duties may be assigned as business needs evolve.
Education and Experience:
- Bachelor's degree in Supply Chain Management, Business, Logistics, or related field
- 7+ years of experience in inventory management, logistics, or supply chain operations
- 3+ years in a people-management or leadership role
- Demonstrated success managing inventory forecasting, vendor relationships, and warehouse/supply-chain operations at scale.
- Strong knowledge of hardware installation standards, equipment (scanners, suite readers, turnstiles), and related schematics or blueprints.
- Excellent organizational, self-management, and documentation skills.
- Proven ability to represent an organization professionally in client-facing and executive settings.
- Ability to manage multiple concurrent projects and act as a site leader in the absence of senior leadership
Preferred:
- MBA or advanced degree in Supply Chain/Logistics
- APICS/CPIM, CSCP, or Six Sigma certification
- Experience in [specific industry, e.g., retail, e-commerce, manufacturing]
- Experience managing multi-site or multi-warehouse operations
Required Skills/Abilities:
- Excellent verbal and written communication skills, with a strong, polished professional presence.
- Strong strategic and operational skills in inventory forecasting, logistics, and vendor management.
- Excellent organizational skills and attention to detail.
- Excellent interpersonal, conflict resolution, and leadership skills.
- Excellent time management skills with a proven ability to meet deadlines under minimal supervision.
- Strong analytical and problem-solving skills.
- Ability to act with integrity, professionalism, and confidentiality, including when representing the site in a leadership capacity.
- Proficiency with Microsoft Office suite.
- Strong working knowledge of inventory control software and systems.
Physical Requirements:
- Frequently standing, sitting, and moving within the workplace.
- Daily use of computers and phones to complete essential job functions.
- Lift and move material or objects weighing 50lbs or more.
Fortress US is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Relocation assistance
- Retirement plan
- Vision insurance
Work Location: In person
