Patient Experience Coordinator (Zocdoc; Call Center Focus)
One Oak Medical – New Jersey
Pay: $23–$30/hour (based on experience)
Job Type: Full-Time | Day Shift
Overview
One Oak Medical is hiring a Patient Experience Coordinator to manage inbound patient inquiries from Zocdoc and other channels.
This is a high-impact, patient-facing role where your ability to communicate clearly,
confidently, and professionally will directly influence whether patients choose to move
forward with care.
We are looking for someone with strong phone skills and structured communication, ideally,
From a medical office, healthcare call center, private practice, or hospitality background.
Key Responsibilities
Respond to Zocdoc bookings and online appointment requests
Call patients promptly to confirm and qualify appointments
Explain out-of-network structure, insurance expectations, and financial responsibility
Guide patients through scheduling with confidence
Handle objections and questions professionally and empathetically
Ensure patients are fully informed prior to their visit
Document all interactions accurately in EMR systems
Coordinate scheduling across providers and specialties
Requirements
2+ years experience in medical office, healthcare call center, or hospitality
Excellent phone presence and communication skills
Ability to discuss insurance and financial topics confidently
Strong attention to detail and organization
Comfortable in a fast-paced environment
Preferred Qualifications
Experience with out-of-network practices
Familiarity with Zocdoc
EMR experience (e.g., eClinicalWorks, AdvancedMD)
Sales or appointment conversion experience
Critical Skill: Communication
This role requires someone who can control and guide conversations, not just answer calls.
Example language:
We specialize in care outside of insurance limitations, allowing a higher level of
treatment.”
Most patients have out-of-network benefits, and we guide you through the process.”
The ability to build trust quickly and clearly explain expectations is essential.
Compensation & Benefits
Competitive hourly pay: $23–$30/hour
Growth opportunities within the organization
Supportive team environment
Work in a respected multi-specialty practice
Schedule
Full-time, Monday–Friday (day shift, some flexibility)
How to Apply
Apply with your resume. To stand out, include a short note answering:
How would you explain an out-of-network visit to a new patient who is unsure?
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Work Location: In person
