Games Ambassador/Server
Related Titles: Server; Waiter or Waitress; Food and Beverage Server
Reports to: Dining Room Captain; Dining Room Manager
Supervises: No supervisory duties included in this position
Compensation: $17.50-$18.50 per hour (upon completion of training phase)
Status: Part-time (30-35 hours per week)
Job Summary (Essential Functions)
Provide food and beverage service to club members and guests; monitor game play and provide
service to members and guests partaking in game activities
Games Ambassador Responsibilities:
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Sets up and maintains snack stations, including cookies, fruit, chips, pretzels, and similar items.
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Prepares and replenishes beverages such as coffee, hot water for tea, water, lemonade, and iced tea.
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Monitors the area to keep snack and beverage stations clean and organized.
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Walks around and checks on the players and the room, ensuring cleanliness and attentiveness to their players and their needs.
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Clears and cleans dirty glasses, plates, and utensils.
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Removes trash and ensures the games area remains neat and welcoming for members and guests.
Server Responsibilities
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Sets up side station and completes assigned prep and side work.
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Provides prompt, courteous attention to members and guests upon seating.
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Distributes food and wine menus; answers questions and offers daily specials
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Fills and refills water glasses; maintains butter, beverages, and table needs.
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Accurately records account numbers and names for billing.
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Takes and places orders through the POS, communicating special requests or dietary needs with the kitchen
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Assembles and serves food efficiently and correctly by course.
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Checks back to ensure member and guest satisfaction.
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Clears soiled dishes, resets tables with proper silverware, and maintains dining room cleanliness.
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Presents dessert menus; serves dessert, coffee, and after-dinner beverages.
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Verifies check accuracy, including pricing and applicable taxes; presents the bill.
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Processes member charges and credit card payments according to standard operating procedures.
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Advises supervisors immediately of any complaints or concerns.
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Performs assigned clean-up and closing duties.
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Attends pre-meal meetings as requested by management.
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Thank the members and guests, and invite them to return.
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Follows all local and state laws and club policies regarding the service of alcoholic beverages.
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Performs other duties as assigned by the Dining Room or Outlet Manager.
Qualifications
Education and/or Experience
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Grade 12 education.
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Two years of comparable wait service experience preferred.
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The ability to read, write, and execute basic math skills.
Job Knowledge, Core Competencies and Expectations
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Greet and acknowledge members and guests.
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Is knowledgeable about the menu, buffet, and wine list.
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Ability to time the service of each course.
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Learn members’ names and their special preferences.
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Knowledge of wines and spirits.
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Knowledge of and ability to perform required roles during emergencies.
Licenses and Special Requirements
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Food safety certification.
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Of legal age to serve alcoholic beverages.
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Alcoholic beverage certification.
Physical Demands and Work Environment
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Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, and twist or reach.
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Push, pull or lift up to 50 pounds.
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Continuous repetitive motions.
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Work in a hot, humid and noisy environment.
