Take the Next Step in Your Leadership Career
We are seeking an experienced, results-driven Team Lead to guide our Wilmington operations team and help shape the next chapter of our growth. This is a rare opportunity for a proven leader to step into a role where strategy, coaching, and performance ownership come together — and where your impact is felt every single day.
If you have a track record of developing high-performing teams, driving measurable results, and leading with both accountability and empathy, this position offers a genuine pathway to advance your career within a fast-growing organization.
Key Responsibilities
- Lead, coach, and develop a team of frontline associates to consistently exceed performance targets.
- Monitor daily productivity, quality, and service metrics, and implement corrective strategies where needed.
- Serve as the primary point of escalation for complex issues, exercising sound judgment and decisive leadership.
- Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team growth.
- Analyze team performance data to identify trends, gaps, and opportunities for process improvement.
- Partner with site leadership to align daily operations with broader organizational goals.
- Support onboarding and training initiatives to ensure new team members ramp quickly and effectively.
- Champion a culture of accountability, recognition, and continuous improvement.
Essential Qualifications & Experience
- Minimum 1-2 years of experience in a supervisory, team lead, or leadership capacity within a call center, sales, or customer operations environment.
- Demonstrated ability to lead teams to meet or exceed performance benchmarks.
- Strong analytical skills with the ability to interpret performance data and translate it into action.
- Excellent communication, coaching, and conflict-resolution skills.
- Proven ability to manage competing priorities in a fast-paced, metrics-driven environment.
- Proficiency with standard business software and the ability to learn operational systems quickly.
- High school diploma or equivalent required; additional education or leadership certifications a plus.
Perks & Benefits
- Competitive hourly pay plus performance-based incentives.
- Clear, structured pathway to advancement into Operations Manager or Site Manager roles.
- Leadership training and ongoing professional development.
- Weekly or biweekly pay.
- A collaborative, performance-driven culture that recognizes and rewards results.
- The opportunity to directly shape team success and organizational growth.
Take the Lead
If you are ready to bring your leadership experience to a team that values initiative, results, and growth, we want to hear from you. Apply today to be considered for our Team Lead position in Wilmington, NC — interviews are being scheduled this week for qualified candidates.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Health insurance
- Vision insurance
Work Location: In person
