Senior Field Service Engineer
Location: South West Region
Role Hybrid- 80% Travel, 20% Work From Home
About Us:
Eagle Americas Corporation is a capital equipment subsidiary specializing in industrial fiber lasers. We deliver cutting-edge technology backed by exceptional service, helping our customers stay ahead in highly competitive industries. Our culture and team environment are world-class — built on collaboration, technical excellence, and a commitment to customer success.
Position Overview:
We are seeking a Senior Field Service Engineer to join our growing team. This role will focus on installation, maintenance, troubleshooting, and repair of advanced industrial fiber laser systems. The ideal candidate is highly skilled in both mechanical and electrical systems, thrives in customer-facing environments, and enjoys working as part of a collaborative, high-performance team.
Key Responsibilities:
- Install, commission, and optimize industrial fiber laser systems at customer sites
- Provide on-site troubleshooting, diagnostics, and repairs to ensure maximum uptime
- Conduct preventive maintenance and performance testing
- Collaborate with engineering and support teams to resolve technical issues
- Train customers on safe operation and best practices for system use
- Document all service activities, including reporting and parts usage
- Uphold Eagle’s standards for safety, professionalism, and customer satisfaction
Qualifications:
- Associate’s or Bachelor’s degree in Engineering, Mechatronics, or related field (or equivalent experience)
- 10+ years of field service experience with capital equipment
- Previous experience working with fiber laser systems is required
- Strong knowledge of mechanical, electrical, and automation systems
- Excellent problem-solving and analytical skills
- Strong communication and customer service abilities
- Ability to travel domestically and internationally as required
What We Offer:
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) with company contribution
- Paid time off and company holidays
- Ongoing training and career development opportunities
- A supportive team culture that values innovation, integrity, and collaboration
Job Type: Full-time
Pay: $65,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: On the road
