Desktop Support Technician
Summary of Position:
The Desktop Support Technician is responsible for supporting PC based computers and related equipment for customers and for providing technical expertise, experience and documentation & project coordination as required to install or repair hardware/software and resolve technical problems.
Work Schedule: Shift: 12-9 M-F (occasional Sat Sun Work)
Essential Duties and Responsibilities:
- Diagnose and repair hardware and software issues on client PC’s and mobile devices using approved methods and processes.
- Install hardware and software for clients.
- Complete necessary internal and client related documentation as required on a daily basis.
- Install/configure/repair network and local printers.
- Train clients on basic computer knowledge.
- Communicate and interact with end users and internal staff to resolve IT related issues
- Interacts with a typically diverse internal and external customers and is required to interpret and communicate complex information
- Works well in a team environment and independently
- Accountable for ticket aging
- Positive and proactive attitude with customer’s best interest in mind
Qualification / Requirements:
- Intermediate knowledge of PC desktop support.
- Intermediate knowledge of local and network printer support.
- Basic knowledge of Networking and Windows based servers.
- Customer service-related experience.
- Basic knowledge of ticket-based tracking system.
Additional Requirements:
- Excellent verbal and written communication skills.
- Ability to work with minimal supervision.
- Strong analytical and problem-solving skills
- Valid driver’s license.
- Dependable transportation.
- Ability to work some nights and weekends and as required.
- Must be able to lift 50 pounds.
Education / Training / Experience:
Required:
- Minimum of 2-3 years of experience with Windows 10 and PC re-imaging.
- Minimum of 2-3 years of experience with PC and laptop hardware.
- Certification in A+
Preferred:
- ITILv3 certification
- Certification in Server + or Network+
- Certification in Microsoft MCP, MCSA, MCSE
- Certification in Dell Hardware
- Certification in HP Hardware
- Certification in IBM/Lenovo Hardware
- Associate Degree in Computer Science or equivalent
Pay: $25.00 - $29.00 per hour
Education:
Experience:
- Desktop support: 3 years (Required)
- Network support: 3 years (Required)
License/Certification:
- Driver license (Required)
- CompTIA Certification (Required)
Ability to Commute:
- Houston, TX 77054 (Required)
Work Location: In person
