Overview:
Manage all crew changes to keep vessels crewed with qualified crew members. Input data in the Crew Management System (CMS). Oversee crew assignments and the placements of qualified crew.
Responsibilities:
- Schedule and arrange crew changes including transportation to and from the vessel.
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Coordinate crew change with oncoming crew.
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Input payroll with the Vessel Crewing Manager.
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Create P.O. numbers for travel.
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Approve crew change invoices.
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Forecast crew changes to ensure that there are full crew on all managed vessels.
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Place new employees on a weekly basis.
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Work with Port Captains on crew issues.
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Work directly with crew members to solve issues.
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Coordinate placement needs with Vessel Crewing Supervisor.
Qualifications:
- Strong written and verbal communication skills.
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Excellent telephone etiquette and manner.
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Organized, detail-oriented and accurate.
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Ability to work independently, exercising judgment and initiative.
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Customer service focus.
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Good numerical skills.
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Ability to solve issues in a timely manner and coordinate numerous dispatch requirements.
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Ability to operate standard office equipment.
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Knowledge and use of computer software: Microsoft Word, Excel, and Outlook.
Education/Experience:
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High school diploma or GED. Some college preferred.
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Preferred 2-3 years related experience in marine barge transportation, tugboat, and barge transfer procedures.
Physical Activities & Requirements:
Standard Office Criteria
Working Conditions:
The Crew Dispatch department operates 24/7. Crew Dispatchers will be subject to working a rotating shift of both days and nights.
