Job Overview
We have recently relocated our LA showroom from West Hollywood (est. 2017) to a new architecturally designed space in Beverly Boulevard's design district. The role is onsite Tuesday - Saturday.
Led by the Showroom Manager this location facilitates retail and trade sales, fulfills ecommerce orders and supports wholesale resellers; offering exceptional customer service to all sales channels.
The Showroom Manager is a hands on role responsible for:
- leading the LA team, optimizing sales and profitability, while maintaining the highest level of operational performance.
- supervising the online customer service and fulfilment, liaising with head office with development updates and issues.
- assisting with facilitating wholesale distribution in the US working closely with the wholesale and trade manager.
- oversee inventory holdings, receiving, dispatch and be responsible for the integrity of the stock levels.
- work collaboratively with the Mud Australia team to develop, document and implement operating policies and procedures to enhance the customer experience and uphold the values of Mud Australia.
- be the voice of Mud Australia in LA and will effectively represent the brand in this manner.
Responsibilities
- Lead and supervise showroom staff, including hiring, training, coaching, and evaluating performance to ensure high standards of customer service and sales
- Oversee inventory management, including stock replenishment, merchandising, pricing strategies, and inventory control to maximize product availability and presentation
- Manage daily store operations such as opening and closing procedures, cash handling, POS (Point of Sale) system management, and bookkeeping tasks
- Develop and implement marketing initiatives to attract new customers and retain existing clients, including promotional displays and local outreach efforts
- Ensure compliance with health and safety regulations while maintaining a clean, organized, and welcoming showroom environment
- Handle customer inquiries, resolve complaints promptly, and provide exceptional service to foster customer loyalty
- Coordinate purchasing activities and manage vendor relationships to ensure timely stock replenishment at optimal costs
Skills
- Proven management experience in retail or showroom environments with strong supervisory skills in training, coaching and mentoring team members
- Excellent communication and customer service skills
- Demonstrated proficiency in inventory management systems and POS technology
- Exceptional organizational skills with the ability to delegate and prioritize tasks effectively in a fast-paced setting
- Leadership qualities that inspire team collaboration and foster a positive work environment
Personal Attributes
- Self-motivated and hardworking with a solutions’ focus outlook and strong attention to detail
- Calm under pressure
- Team orientated Friendly and approachable
- Well-organized and structured
About Mud Australia
Founded in 1994 and designed by Shelley Simpson, Mud Australia handmakes timeless porcelain homewares locally in Sydney. With 14 stores in Sydney, Melbourne, Brisbane, London, Toronto, New York, and Los Angeles, and resellers globally, Mud Australia continues to cement its presence as a global business. Mud Australia is a proudly carbon-neutral business.
Mud Australia’s continued success comes from the many people who work with us. We seek and recruit diverse people for the many benefits it brings to our business. We’re a fun and respectful workplace that loves employing skilled people with personality and passion.
Mud Australia offers generous product discounts and rewards to team members in recognition of their efforts.
To apply please send your cover letter and CV to [email protected]
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
