Our Mission
To inspire you to Embrace your Outside—with laughter, respect, and your own unique style!
About Us
We're not your average outdoor shop. We're The Outside Society—a locally owned apparel, footwear, and gear store right here in Basalt, CO. Sure, we've got a growing online shop, but our brick-and-mortar store is where the magic happens. What sets us apart? Exceptional, personal customer service. We don't just sell products—we listen, guide, and connect people with the right gear for their adventures. Customer service isn't just a box we check—it's the heart of everything we do.
The Role
We're on the hunt for a part-time Customer Experience Associate who's as stoked on people as they are on the great outdoors. This role goes beyond sales—you'll be creating meaningful connections, helping customers find what they need (and maybe what they didn't know they needed), and ensuring everyone leaves with a smile. You'll also help with opening/closing duties, inventory management, and keeping our shop and online operations running smoothly.
What You'll Be Up To
Customer Experience (the main event)
- Deliver exceptional, one-on-one customer service that makes each guest feel welcome and supported
- Build real connections—remembering names, needs, and maybe even trail stories
- Help customers find the right apparel, footwear, and gear for their adventures
- Handle purchases and returns with accuracy and a genuine smile
- Act as a brand ambassador, sharing our love for the outdoors and unique style with every interaction
Keeping the Space Right
- Keep the floor clean, organized, and inviting (yes, mopping included)
- Straighten displays and keep products in order
- Restock shelves and maintain product flow
- Ensure the shop reflects who we are: welcoming, intentional, and cared for
- Own the space—if you see something that needs tidying, organizing, or improving, make it happen without being asked
Store Operations
- Open and/or close the shop like a pro (unlocking/locking, alarm systems, cash handling, setup/breakdown)
- Receive inventory shipments and check in products accurately
- Enter received inventory into our system with attention to detail
- Pack and ship online orders with care—they're someone's gear, treat them right
- Keep the backroom organized so we can actually find things
- Bridge our physical shop and online business—you're an essential part of both
What We're Looking For
- A genuine people-person who loves to chat, laugh, and connect
- Friendly, approachable, and great at starting conversations
- Comfort being on your feet all day—this role is active and hands-on
- Pride in maintaining a clean, organized space
- An authentic personality and willingness to be real with customers
- Reliability, punctuality, and a positive attitude, even on busy days
- A willingness to learn our products, our community, everyday
- Attention to detail with inventory and order accuracy
- Basic computer skills for POS and inventory systems
- Team player who thrives in a fun, supportive, outdoor-loving environment
- Retail or customer service experience? Awesome. No experience? Come talk to us—for the right fit, we can show you the ropes.
- Self-motivated and takes initiative—look for ways to enhance the experience without being asked
- Flexible schedule (yes, weekends and holidays come with the territory)
- Bring initiative and ideas to the role, not just show up for your shift
This Isn't For You If
- You prefer sitting down most of the day
- Need a corporate script
- You see retail as just a job, not an opportunity to build community
- You're uncomfortable with opening/closing procedures or taking ownership of inventory
Hours
Part-time (exact schedule TBD based on availability—may include opening/closing shifts and weekends)
COMPENSATION & BENEFITS
Hourly Rate: $18.00 – $22.00/hour
This is a good-faith estimate of the hourly rate range The Outside Society genuinely expects to pay for this position. Actual pay within the range will be determined based on your experience, skills, and qualifications.
Perks:
- Employee discount on the products we sell
- Flexible part-time scheduling
- Paid time off
- Opportunity to grow with a community-first, service-driven brand
- A culture built around fun, respect, and outdoor adventure
HOW TO APPLY
Please submit a brief cover letter and resume. We'd love to hear what actually draws you to this work—not the polished version, just what makes it real for you.
Application window closes when positions are filled.
At least two References required, a must.
Must be able to work weekdays, weekends and holidays (if needed)
Location: Willits Town Center, Basalt, CO
Work Location: In person
Embrace Your Outside & Stay Wyld!
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
