Are you a hospitality leader looking to head operations at one of the most unique properties in Indianapolis? We are seeking an experienced, dynamic Front Office Manager to oversee front-of-house operations for our dual-brand hotel property. Spanning two distinct brands, 231 rooms, and dedicated meeting space, our property seamlessly blends modern hospitality with stunning historic architecture—all centered around our beautiful, historic church lobby.
In this role, you will be the heartbeat of our guest experience, leading the front desk, guest services, and night audit teams across both brands. The ideal candidate is a hands-on leader who thrives in a high-volume environment, excels at mentoring teams, and possesses a sharp eye for revenue protection and operational excellence.
Key Responsibilities
- Dual-Brand Team Leadership: Recruit, train, schedule, and mentor front desk agents, supervisors, and night auditors. Foster a positive work culture rooted in accountability and high performance across both hotel brands.
- The Guest Experience: Ensure the highest level of guest satisfaction by maintaining a highly visible, welcoming presence in our historic lobby, resolving guest opportunities with empathy, and driving top-tier brand service scores.
- Operational Accountability: Enforce rigorous front office procedures, including strict adherence to credit card authorization protocols (especially on sold-out dates), room assignment standards, and cash handling policies.
- Revenue & Event Synergy: Work closely with Sales and Housekeeping to manage room inventory seamlessly, coordinating flawlessly for meeting space events, VIP arrivals, and group blocks.
- Financial & Labor Control: Manage the front office budget, minimize revenue loss through tight billing and audit compliance, and control labor costs through smart, demand-based scheduling.
Qualifications & Skills
- Experience: Minimum of 2–3 years of hotel front office supervisory or management experience required. Experience in a dual-brand or high-volume property is a bonus.
- Technical Proficiency: Strong, working knowledge of hotel property management systems, specifically the PEP system. Advanced computer and troubleshooting skills are essential.
- Leadership: Proven track record of managing, coaching, and developing a diverse hospitality team.
- Problem-Solving: Exceptional conflict-resolution skills with the ability to remain calm, decisive, and professional under pressure.
- Flexibility: Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as business demands dictate.
Benefits
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance options.
- Paid Time Off (PTO) and holiday pay.
- Worldwide hotel discounts across our brand portfolio.
- Career growth and professional development opportunities within a major hospitality network.
Pay: $47,000.00 - $53,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
