Purpose:
This position is responsible for daily safety and security in a library branch, including the delivery of excellent customer service to a diverse population.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Takes an active and visible role in maintaining safety and security of library property. Assists library administration and staff in providing a safe and secure environment for customers. Takes direction from the Branch Manager and Director of Facilities and Security.
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Continually patrols internal and external library property and observes activity. Monitors and reacts to emergencies and activities on library property.
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De-escalates negative interactions involving library customers as appropriate.
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Proactively plans to prevent safety problems and disruptions to the library environment. Interacts with law enforcement personnel as necessary to ensure a safe environment.
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Demonstrates professional demeanor, confidentiality, and excellent customer service in all interactions. Builds rapport with customers and establishes positive relationships as necessary to maintain safety.
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Operates security systems, including but not limited to: cameras, DVRs, fire safety systems, security systems, and incident reporting software. Prepares written reports on safety and incident summaries as directed.
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Performs other duties as assigned.
Knowledge of:
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Customer service principles.
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Security & safety principles.
Skill in:
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Working with middle school, high school, and/or unhoused populations.
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Conflict de-escalation and resolution.
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Providing excellent customer service and building rapport.
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Prompt and regular attendance.
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Exceptional communication skills.
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Exercising sound judgment and decision making.
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Basic software, including but not limited to Google Workspace, Microsoft Office, and time and attendance software.
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Working flexible hours.
Education and/or Work Experience Requirements:
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High School Diploma Required; Associate’s Degree or higher preferred.
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Two years of customer service experience.
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Two years of law enforcement or security experience is preferred.
Licensing Requirements:
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Valid GA Driver’s License and reliable transportation.
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GA Basic Mandate Law Enforcement Training preferred but not required.
Physical and Mental Requirements:
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Ability to speak, read and write English.
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Ability to work effectively and efficiently in fast paced environment.
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Ability to listen more closely and acutely than normal daily life to accurately perceive information is required.
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Ability to stand and walk for extended periods of time; climb stairs; run, sit, climb and/or balance; stoop; kneel; crouch; crawl; use hands to finger, handle, or feel and reach with hands and arms.
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Ability to move through approximately 25,000 square foot building.
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Light physical effort required to frequently and repetitively lift or move lightweight parts and materials.
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Regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 100 pounds.
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Ability to work successfully in a team environment.
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Ability to effectively handle multiple tasks simultaneously and accept job assignments from employees other than immediate supervisor.
