JOB
The PSAP Supervisor, reporting to the PSAP Coordinator under the direction of the 911 Operations Administrator, is responsible for overseeing the day-to-day operations, activities and personnel on an assigned shift to ensure compliance of established guidelines, procedures and policies.
EXAMPLE OF DUTIES
Essential Duties and Responsibilities: Establishes priorities during peak activities and directs 9-1-1 call-taking and dispatching, as required, to meet PEMA Act-12 performance object objectives.Confirm that all calls for service are satisfactorily processed as defined by Departmental Standard Operating Procedures (SOPs).Promptly inform the Lead PSAP Supervisor and PSAP Manager of any calls that may have been mishandled.Confirm that 9-1-1 call-taking and dispatching are in accordance with Departmental Standard Operating Procedures.Schedule the breaks and lunches of Telecommunicators and Telecommunicator Specialists, dependent upon the 9-1-1 Center workload.Inform 9-1-1 Management of any equipment failures which may occur or are affecting the operation of the 9-1-1 Center.Serve as the County Warning Officer to provide advisories and warnings to the appropriate public officials and general public.Work with new and existing Telecommunicators and Telecommunicator Specialists to reinforce 9-1-1 call-taking and dispatching methods as defined by 9-1-1 SOPs.Ensure that Telecommunicators and Telecommunicator Specialists maintain their work areas in a professional manner.Assist with CLEAN/NCIC entries and paperwork as required.Must be able to perform all job functions of a Telecommunicator and Telecommunicator Specialist to assist when needed.Must be available to work irregular shift patterns, varied hours, weekends and holidays.
SUPPLEMENTAL INFORMATION
Minimum Qualifications: Education equivalent to the completion of twelfth grade supplemented by training in Public Safety call-taking and dispatching.3 years of emergency services dispatching / call-taking experience or related field.1-2 years of supervisory experience is preferred.No criminal convictions or indictments of felony or misdemeanor charges or any computer crimes.Must maintain a flexible schedule to be available during emergencies related to 9-1-1 Center operations.“LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.”
