InnovaCare Management Services Company, LLC
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Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.
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Manages the front desk workflow and communicates with the MA’s.
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Manages the providers schedule daily.
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Maintains accurate registration by obtaining, recording, and updating personal and financial information.
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Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
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Assists patient with intake processes including scanning required documents.
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Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).
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May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
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Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
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Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.
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Manages medical records (maintains, files/scans, prepares for schedule).
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Ensures all correspondence is scanned and/or filed in timely manner.
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Processes requests for medical records release and maintains appropriate logs, etc.
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Performs all other related duties as assigned.
Minimum Required Education, Experience & Skills
Preferred Education, Experience & Skills
The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
