Job Description
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Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
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Handle guest complaints ensuring guest satisfaction.
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Process all check-ins and check-outs according to established hotel requirements.
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Adhere to payment, cash handling and credit policies/procedures.
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Generate, print, and distribute daily reports to designated departments/personnel.
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Resolve discrepancies on the room status report with Housekeeping.
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Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
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Minimum one year customer service experience; previous hotel experience preferred.
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Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
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Computer experience preferred.
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Bilingual English/Spanish a plus.
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Knowledge of local activities and attractions appropriate for clientele.
#hc221122
