Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
This person will play a crucial role in guiding the development of B2C marketing and B2B digital experiences by prioritizing work across cross-functional teams and ensuring releases improve usability and measurable business outcomes.
The Product Owner will be responsible for maintaining a well-defined backlog and acting as a bridge between users, business stakeholders, and the development team.
Key responsibilities include, but are not limited to:
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Effectively communicate the product value, vision, and roadmap to the technology team, translating strategy into executable features aligned to business goals.
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Partner with UX, research, and analytics teams to validate customer problems before defining solutions.
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Maintain and prioritize the product backlog, ensuring its alignment with the overall product strategy and key business priorities.
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Oversee multiple B2C and B2B CMS-driven experiences across Lennox.com and LennoxPros.com, partnering with marketing, UX, and technology teams to define requirements, prioritize enhancements, and improve usability and measurable business outcomes.
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Coordinate CMS operations and governance, including content publishing workflows, templates and components, defect tracking, and release readiness, while applying digital best practices across performance, SEO, and accessibility.
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Orchestrate feature development and craft clear and concise user stories. Define clear acceptance criteria and actively participate in User Acceptance Testing (UAT).
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Collaborate with internal and external stakeholders to gather requirements, comprehend user needs, and integrate valuable feedback into the dynamic product process.
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Collaborate with the development team and release coordinator to plan and prioritize releases, ensuring timely delivery of the most valuable features for stakeholders and customers.
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Identify and proactively manage risks related to product development and delivery, implementing measures to mitigate potential issues.
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Track key performance indicators (KPIs) to measure feature effectiveness and inform data‑driven product decisions and continuous improvement.
Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:
- Relationship Builder: You engage positively with many audiences – developers, designers, various business stakeholders, and leaders. You effectively understand others, build deep trust, and foster buy-in and partnership across teams.
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Effective Communicator: Regardless of topic (business or technical) and audience (leaders or peers), you ensure understanding. You can effectively make a point in a single PowerPoint slide as well as in a cross functional team meeting. You bridge different teams together to facilitate alignment and progress.
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Strong Decision-Making Ability: You understand decisions have tradeoffs. You can understand pros and cons of options, clearly articulate them, and evaluate effectively to drive towards choices that bring teams forward.
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Results Oriented: You care for customers. You want to resolve pain points now while envisioning even better product experiences for users in the future. Ultimately, you find a way to effect tangible impact for our business and customers.
WHAT WE ARE LOOKING FOR:
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3 - 5 years of experience is preferred, managing enterprise digital products or platforms, ideally in partnership with marketing, UX, and technology teams.
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Experience supporting CMS‑driven websites (content publishing, templates/components, workflow/governance).
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Bachelor’s degree in a relevant field (business, computer science, etc.) or combination of experience and education.
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Experience as a Product Owner (or similar role) in an Agile environment, with a strong understanding of Agile principles and methodologies.
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Familiarity with digital experience performance metrics (e.g., conversion, engagement, content effectiveness) and using data to inform prioritization.
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Exposure to A/B testing, experimentation, or continuous optimization using digital analytics and reporting tools is preferred.
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Experience leveraging AI‑assisted tools to support product discovery, analysis, and delivery workflows (e.g., generating backlog artifacts, evaluating options, or supporting experimentation) is a plus.
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Working knowledge of SEO, structured content, and discoverability considerations in CMS‑driven experiences.
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Proven ability to manage multiple projects simultaneously and track work through tools such as Azure DevOps, Jira, or similar product delivery tools.
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Excellent communication and interpersonal skills.
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Analytical and problem-solving mindset.
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Experience with enterprise CMS and analytics tools is preferred: dotCMS, SAP SmartEdit, Commerce Cloud, Google Analytics.
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Certification in Agile methodologies (e.g., Certified Scrum Product Owner) is a plus.
