Join the OMS Nashville Family!
Full-Time No Weekends Excellent Benefits
OMS Nashville is seeking a highly organized, detail-oriented, and compassionate Hospital Coordinator to join our team. The Hospital Coordinator serves as an important liaison between OMS Nashville, our patients, hospitals, and insurance companies, helping coordinate the many details involved in scheduling and preparing patients for hospital-based oral and maxillofacial surgery.
This is a great opportunity for an experienced Medical Office Coordinator, Dental Office Coordinator, Treatment Coordinator, Insurance Coordinator, Patient Coordinator, or Healthcare Administrative Professional who enjoys working with patients, insurance companies, and healthcare organizations.
The ideal candidate is an excellent communicator who can manage multiple priorities, work independently, solve problems, and provide exceptional service to patients throughout the surgical scheduling process.
Why Join OMS Nashville?
At OMS Nashville, we believe "We are Family taking Care of Family." Our team is committed to providing exceptional patient care while creating a supportive, professional, and collaborative workplace.
Benefits include:
- No weekends
- Excellent medical coverage
- Company-sponsored HRA
- Dental and vision insurance
- Life and AD&D insurance
- Employee Assistance Program
- Tuition reimbursement
- 401(k) plan after one year of service
- Supportive and team-focused work environment
- Opportunity to make a meaningful difference in patients' healthcare experiences
What You'll Do
As a Hospital Coordinator, you will help ensure patients are prepared for their hospital-based surgical procedures and that all insurance and scheduling requirements are completed accurately and on time.
Primary Responsibilities
- Serve as a liaison between OMS Nashville, patients, hospitals, and insurance companies
- Coordinate scheduling for hospital-based surgical cases
- Verify patient insurance eligibility and benefits
- Obtain and document insurance coverage information
- Submit and track insurance predeterminations and pre-authorizations as required
- Respond to and process insurance company mail requests
- Submit insurance claims and follow up as needed
- Contact patients regarding insurance coverage, estimated co-payments, deductibles, and available payment methods
- Communicate clearly with patients regarding scheduling and financial responsibilities
- Coordinate with hospitals and surgical teams to ensure cases are scheduled appropriately
- Follow up on outstanding insurance or hospital-related requirements
- Maintain accurate and organized patient and insurance documentation
- Provide excellent customer service and compassionate support to patients throughout the scheduling process
- Answer incoming phone calls and assist patients and staff as needed
- Perform other duties as assigned by the Insurance Administrator, Practice Administrator, and/or doctors
What We're Looking For
The ideal candidate will have:
- High school diploma or equivalent
- Previous dental, medical, healthcare, insurance, or business office experience preferred
- Experience with insurance verification, insurance claims, pre-authorizations, or patient financial coordination is a plus
- Strong organizational and time-management skills
- Exceptional interpersonal and communication skills
- Ability to work independently with minimal supervision
- Ability to follow instructions and established procedures
- Ability to manage multiple priorities and meet deadlines
- Ability to work effectively in a fast-paced environment with frequent interruptions
- Ability to handle difficult conversations and resolve conflicts professionally
- Friendly, positive, and professional demeanor, even under pressure
- Strong attention to detail and accuracy when working with patient information and financial data
- Proficiency in written and verbal English communication
- Strong grammar, spelling, and punctuation skills
- Basic math and numerical skills
- Ability to organize, file, and maintain records accurately
- Strong computer skills and ability to learn new software and systems
- Ability to complete assigned tasks within established timeframes
Physical Requirements
This position requires the ability to work in an active office environment and manage the physical and mental demands of a busy healthcare setting. The employee must be able to sit for extended periods, use a computer and telephone throughout the workday, and demonstrate sufficient manual dexterity, hand-eye coordination, vision, and hearing to perform essential job functions.
Join Our Team!
If you are organized, dependable, compassionate, and enjoy helping patients navigate the healthcare and insurance process, we would love to hear from you!
Apply today and become part of the OMS Nashville family!
Learn more about OMS Nashville at www.omsnashville.com
OMS Nashville is an Equal Opportunity Employer.
The job duties listed above are intended to provide an overview of the position and are not all-inclusive of the responsibilities or requirements of the role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Medical Specialty:
Experience:
- Insurance verification: 1 year (Preferred)
Work Location: In person
