Location: San Francisco, CA
Are you looking for an opportunity to support a leading community and private bank serving Bay Area businesses, nonprofits, and individuals? Bank of San Francisco is seeking an on-site Central Operations Specialist to become a critical part of our team. Please contact us today to discuss this opportunity!
Job Responsibilities:
- Process fraud alerts and disputes related to ACH, as well as debit cards, real-time payments, checks, and wires.
- Review and process wire transfers and foreign check collections accurately and timely.
- Resolve exception items such as NSF, non-post, stop payments, incoming chargebacks or returns, outgoing chargebacks and returns, and Positive Pay items in a timely manner.
- Perform daily and monthly GL reconciliation of work-in-process accounts.
- Process legal orders such as subpoenas or account levies.
- Process back-office client account maintenance accurately, including but not limited to: debit card processing (rush orders, travel exceptions, ATM balancing), stop payment requests, cash vault balancing and posting, research requests, verifications of deposit, legal orders and subpoenas, daily or periodic client notices or statements, and dormant account and escheatment processing.
- Assist with resolving escalated inquiries related to complex ACH and other electronic payment issues, as needed.
- Assist the Central Operations Manager with updating and maintaining procedures related to primary job responsibilities.
- Provide other support to Cash Management and Client Support teams, as needed.
- Provide prompt, efficient, and accurate service in processing requests.
- Prepare correspondence to clients using knowledge of Bank products and Bank policy.
- Resolve client inquiries while maintaining contact with clients through telephone or written communication.
- Cross-train regularly with peers to ensure the team has adequate coverage for planned and unplanned outages.
- Work with bank regulators and independent auditors to provide documentation for examinations and external audits, and assist with preparing written responses to criticisms and implementing corrective actions.
Requirements:
- High School Diploma or general education degree (GED), or the equivalent combination of education and experience. Work-related experience should consist of a financial institution clerical and/or branch and back-office support background. Educational experience, through in-house training sessions, formal school or financial industry-related curriculum, should be business or financial industry related.
- Minimum of 5 years of experience in performing back-office banking functions, with a proven track record in high-volume transaction processing and settlement.
- A high level of client service and interpersonal skills to communicate effectively.
- AAP, NCP or APRP certification preferred.
- Ability to multitask, prioritize, and employ reasonable judgment in managing workload and various isolated situations.
- Ability to operate standard office equipment, including basic knowledge in computers and general office productivity software such as Microsoft Office suite.
To apply, please send your resume or inquiry to Sue at [email protected]
Pay: $75,000–$95,000 annually
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual’s race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws and ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.
