JOB
An employee in this position provides support for many mission-critical functions of the Cumberland County Sheriff's Office. The primary responsibility involves the collection, data entry, storage, and dissemination of reports. This position also maintains all the functions required for DCI certification including class scheduling and recertification.
EXAMPLE OF DUTIES
- Provide excellent customer service to citizens and members of this and other agencies
-
Handle sensitive and confidential information
-
Responds to inquiries from the public as well as other government agencies
-
Answer and screen phone calls; route calls to appropriate personnel or agency
-
Compile statistical reports for the public and other sections within the Sheriff's Office
-
Compile, sort, and distribute mail, incident reports, and other documents
-
Prepares documents for court
-
Maintain a proficient filing system
-
Assist the public by phone and on a walk-in basis with information pertaining to the incident reports; gather essential information and complete incident reports as necessary
-
Review reports and other material prepared by others for accuracy and completeness; request and/or make corrections as necessary
-
Accurately query, enter, and validate information in DCI regarding all missing persons, wanted persons, stolen vehicles, criminal histories, etc.
-
Assist supervisor with enrolling users into DCI classes and administering DCI tests
-
Crosstrain periodically to cover for the Shift Record Clerk position
-
Assist other sections within the Sheriff's Office after hours, including weekends and holidays
-
Perform other duties as assigned
SUPPLEMENTAL INFORMATION
- Ability to communicate effectively orally and in writing with the public, co-workers and supervisors
-
Ability to learn RMS, CAD, DCI, and other software
-
Ability to obtain proper training to serve as the ATAC
-
Ability to demonstrate good judgment and work without close supervision
-
Ability to organize work effectively
-
Ability to maintain accurate records and prepare reports
-
Ability to competently manipulate keyboard
-
Must proofread and spell accurately
-
Ability to obtain considerable knowledge of policies and procedures of assigned office as well as other departments
-
Ability to exercise tact and courtesy in frequent contact with County officials and the general public
-
Ability to use discretion
-
Ability to train at minimum, two (2) weeks on night shift
-
Ability to be flexible with work schedule (occasionally cover for Shift Records Clerk)
-
Ability to anticipate work to be done
-
Ability to meet goals and deadlines
-
Ability to interpret various information
-
Ability to establish and maintain effective working relationships
-
Ability to use good judgment in non-routine situations
-
Ability to work in a group setting when necessary
-
Ability to lift and push moderate weight
-
Ability to bend, stoop and reach
-
Ability to handle stressful situations while being tactful
-
Ability to research information effectively
