Order Entry Specialist/Receptionist
Position Summary
The Order Entry Specialist/receptionist is responsible for accurately processing customer orders and providing exceptional customer service across multiple communication channels. This role serves as a primary point of contact for customers and visitors while ensuring efficient order management and administrative support.
Key Responsibilities
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Accurately enter and process 20+ customer orders daily in the SAP system
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Review complex purchase orders and ensure all required information is complete and accurate
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Respond to customer inquiries via phone, email, and in-person regarding orders, products, and services
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Obtain and verify order-related details including payment, freight, availability, and order status
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Follow up with customers to resolve discrepancies or issues in a timely manner
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Coordinate with internal departments on shipping and billing processes
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Provide backup receptionist coverage, including greeting visitors and managing invoicing paperwork
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Screen and route incoming calls and communications appropriately
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Stay informed on inventory levels and product availability
Qualifications
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High school diploma or equivalent required
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Previous order entry experience in an office environment
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Proficiency with Microsoft Office Suite, particularly Outlook
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Experience using order entry or ERP systems (SAP preferred)
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Ability to process credit cards and other payment methods
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Strong multitasking, prioritization, and organizational skills
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Professional and courteous communication skills
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Strong problem-solving and critical-thinking abilities
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Ability to wear required personal protective equipment when necessary
Company Information:
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Athea Laboratories is a manufacturer of wet wipes and chemicals used in industrial, institutional, and retail marketplaces.
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Established in 1965, Athea is a family-owned business that continues to see exceptional growth and opportunity in the markets we serve.
