Front Desk Agent

Remington Hospitality -
El Paso, TX

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Job Details

Full-time

Qualifications

Visitor query response
Customer records maintenance
Records maintenance
Hotel and accommodations payment processing
Hotel policy compliance
Safety protocol adherence
Phone communication
Greeting customers
Answering guest questions
Compliance with security regulations
Hotel room assignment management
Computer skills
Phone call management
Hotel and accommodations guest complaints handling
Cross-functional collaboration
Communication skills
Entry level

Full Job Description

What you will be doing

Welcome and assist guests with a positive and professional attitude
Complete guest check-in and check-out procedures accurately and efficiently
Process reservations, room assignments, payments, and guest requests
Provide information about hotel services, amenities, and local attractions
Respond promptly to guest concerns and resolve issues with care and professionalism
Maintain accurate guest records and follow hotel procedures
Answer phone calls and assist with guest inquiries
Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met
Maintain a clean, organized, and professional front desk area

Qualifications:

Previous hotel or customer service experience preferred
Excellent communication and interpersonal skills
Strong attention to detail and ability to multitask in a fast-paced environment
Ability to remain calm and professional when handling guest concerns
Must be available to work flexible schedules, including weekends and holidays
Ability to work independently and as part of a team
Computer skills and experience with hotel systems preferred

What We Offer:

Competitive pay
Opportunities for growth and career development
Team-oriented work environment
Employee benefits (based on eligibility)
Opportunity to be part of the DoubleTree hospitality team

Join our team and help us create memorable experiences for every guest!

What we are looking for

DoubleTree Hotel is seeking a friendly, professional, and service-oriented Front Desk Agent to join our team. The Front Desk Agent is responsible for creating a warm and welcoming experience for our guests while providing exceptional customer service throughout their stay. This position plays a key role in ensuring guest satisfaction and supporting hotel operations.

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