Position Overview
We are seeking a Customer Service Agent to assist customers with service-related inquiries, appointment scheduling, and ongoing communication. This role is ideal for someone who enjoys helping others and providing outstanding customer support.
Key Responsibilities
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Respond to customer inquiries by phone, email, and in person
- Schedule consultations and follow-up appointments
- Maintain accurate customer records and documentation
- Provide updates regarding appointments and service requests
- Resolve routine customer concerns or direct them to the appropriate department
- Support daily office operations and administrative tasks
- Maintain a professional and customer-focused experience throughout every interaction
- Previous customer service, administrative, or receptionist experience preferred
- Excellent communication and interpersonal skills
- Professional and positive attitude
- Basic computer skills, including email, scheduling software, and data entry
- Strong organizational and multitasking abilities
- Reliable and team-oriented
