Description:
Are you excited to join a talented team and help bring innovative technology to veterinary professionals?
Jorgensen Laboratories is seeking a full-time, experienced, and dedicated veterinary technician to join our Technical Customer Support and Care team. This team-oriented role is primarily responsible for providing technical support and product education to veterinary clinics, distributors, and regional sales managers regarding Jorvet products and services.
Essential Responsibilities
- Promptly respond to all inbound customer calls and inquiries.
- Deliver professional service while building strong relationships with customers.
- Identify and assess customer needs through in-depth knowledge of products to ensure a high level of customer satisfaction.
- Serve as a product specialist for assigned product lines, supporting product launches and lifecycle activities.
- Handle customer concerns and complaints by providing appropriate solutions and alternatives; follow up to ensure resolution.
- Provide comprehensive product support for selected equipment, including troubleshooting and guiding customers through repair processes via customer service and technical support lines.
- Collaborate closely with the outside sales team.
- Participate in sales meetings and selected conferences as assigned.
Requirements:
- Minimum of five years (5) of experience in a veterinary clinic.
- High School diploma or equivalent.
- Proficient in Microsoft Office Products.
- Strong communication and attention to detail skills.
- Problem solving skills and the ability to stay calm under pressure.
- Time management and the ability to multi-task.
- Ability to prepare correspondence, develop reports and enter customer data as needed.
- Must be able to read, write, and speak English fluently.
- Possess and maintain a valid Driver’s License and applicable insurance.
- CRM and Cloud Suite familiarity preferred.
Desired Soft Skills
- Local candidate preferred and available to start promptly.
- Customer-focused mindset with the ability to act as a strong advocate for the company and its products.
- Excellent communication skills, with the ability to express ideas clearly and professionally in a diplomatic, empathetic, and tactful manner.
- Highly motivated team player who thrives in a collaborative environment and builds strong working relationships.
- Self-starter with the ability to work independently and manage responsibilities with minimal supervision.
- Demonstrates initiative and a continuous improvement mindset, with strong attention to detail.
- Proactive contributor who is comfortable sharing ideas and speaking up constructively.
Who is Jorgensen Laboratories?
Jorgensen Laboratories LLC is a major veterinary equipment supplier focused on high quality specialty instruments and equipment, and has supported the industry for over 60 years. With a commitment to develop, source, and distribute a wide range of veterinary products, Jorgensen Laboratories also features JorVet branded products. The company is comprised of veterinary clinic and equipment experts that share a commitment to innovate the better future of pets and vets.
Pay and Benefits
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Pay: $25 - $29 hourly.
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Annual pay reviews.
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Paid time off (PTO).
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Comprehensive medical, dental, and vision insurance options.
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Longevity bonus program.
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401(k) plan (upon eligibility)
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Health Reimbursement Arrangement (HRA)
