Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
Symbotic is seeking a Warranty Administrator responsible for end-to-end administration of warranty claims, including claim intake, validation, coordination with internal teams and suppliers, and claim closure. This role requires strong attention to detail, effective cross-functional communication, and the ability to manage multiple claims simultaneously while ensuring compliance with warranty policies and contractual agreements.
The Warranty Administrator is part of the Service Operations organization and supports warranty and post-system delivery service activities across customer sites. This role works cross-functionally with external customers and internal business functions, including Supply Chain, Quality, Engineering, Maintenance, Finance, and Customer Operations, to ensure timely claim resolution, accurate cost recovery, and consistent application of warranty policies and contractual obligations.
Serve as a primary point of contact for warranty-related inquiries from customers, providing clear information on claim requirements, status, and resolution.
Process warranty-related material requests, returns, and replacements accurately and efficiently, in accordance with approved warranty claims.
Administer warranty claims from initiation through resolution, including validating eligibility, coordinating repair or replacement actions, and maintaining warranty records.
Coordinate with internal teams, including Quality, Engineering, Maintenance, Finance, and Customer Operations, to support claim investigation and resolution.
Bachelor’s degree preferred in business administration, supply chain management, or a related field; technical field knowledge relevant to automated systems, equipment, or service operations is a plus, or equivalent relevant work experience.
Minimum 3–5 years of experience in a warranty administration, service operations, or related administrative role; experience with warranty claims, supplier coordination, or post-system delivery support is a plus.
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
