Description:
Job Title: Assistant Property Manager (Part-Time)
Work Location: Pearl, MS
Reports to: Area Manager or District Manager
Part-time, Hourly, Non-Exempt
Role Summary
The Assistant Property Manager supports the day-to-day operations of the storage facility by assisting the Property Manager and acting as a resource for customers. This part-time, hourly position (24 hours/week) plays a key role in delivering exceptional customer service, supporting sales efforts, completing administrative tasks, and maintaining facility cleanliness and security. The ideal candidate is detail-oriented, proactive, and capable of stepping in during the Property Manager’s absence when scheduled.
Key Responsibilities
Customer Service & Sales Support
-
Provide outstanding service by greeting customers, answering questions, handling inquiries, and resolving concerns in a timely, professional manner.
-
Support sales efforts by responding to leads, assisting with unit rentals, and promoting products and services.
-
Help ensure store appearance, signage, and customer areas are clean and welcoming.
Administrative and Financial Management
-
Process customer payments, update records, and support daily office tasks such as invoicing, deposits, and filing.
-
Assist in monitoring facility performance, including occupancy, revenue, and customer retention metrics.
-
Support follow-up on delinquent accounts and lien processes in accordance with company policy and legal standards.
-
Help prepare reports and communicate updates to leadership.
Facility Maintenance & Security
-
Conduct regular property inspections to ensure the grounds, restrooms, office, and units are clean, safe, and in good repair.
-
Assist with minor maintenance tasks such as changing light bulbs, cleaning units, removing locks, and general upkeep.
-
Monitor inventory of office and cleaning supplies and assist with ordering when needed.
-
Respond promptly to safety or security issues and escalate as needed.
Team & Leadership Support
-
Foster a positive and motivating work environment that promotes teamwork, collaboration, and goal achievement.
-
Adhere to company policies, procedures, and The Highline Way while maintaining a high level of professionalism.
-
Perform other duties assigned by the supervisor to support overall facility operations.
-
Act as a resource to peers and floating managers, contributing to a collaborative and productive environment.
-
Support the Property Manager in training new team members and leading by example in customer service and professionalism.
-
Step in to cover the Property Manager’s responsibilities during scheduled absences or high-volume periods, under the direction of the Area or District Manager.
Requirements:
Skills Required
-
Customer-first mindset with strong communication and interpersonal skills.
-
Basic sales, administrative, and computer skills (Microsoft Word, Excel, Outlook).
-
Ability to multi-task and maintain attention to detail in a fast-paced setting.
-
Professional demeanor and strong organizational habits.
-
Comfortable working independently and taking initiative.
-
Prior experience in customer service, retail, or facility operations preferred.
Education and Experience Requirements
-
High-school diploma or GED required; college coursework or degree preferred.
-
Previous experience in sales, retail, or a customer-facing environment preferred.
-
Must pass a pre-employment background check and drug screening.
Physical Requirements
-
Ability to lift and carry up to 50 lbs.
-
Must be able to stand for extended periods, up to 8 hours at a time.
-
Must maintain a professional appearance and project an outgoing, friendly demeanor.
-
Ability to safely and successfully perform essential job functions while meeting productivity standards.
-
Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations.
Schedule Requirements
-
This position is part-time at 24 hours per week, with Saturday availability required.
-
Must be flexible to adjust hours within their 24-hour schedule based on business needs, seasonal volume, or staffing coverage.
-
Occasional additional hours may be offered but are not required unless mutually agreed upon.
