Position Summary: Entry level position providing IT Support. Provides a wide range of services to support, fix, and maintain hardware and software of an organization’s computer systems.
Job Title: IT Specialist I
Department: Information Technology
Reports to: Shift Manager I.T.
FLSA Designation: Non-Exempt
License Type: Gaming
Target Pay: Start - $29.79 One Year - $33.10
Essential Job Functions:
- Secures system data via backup operation
- Creates and maintains Active Directory accounts
- Administration of telecommunications phone systems, administers audio visual equipment, setup and removal of AV equipment for events
- Installs, operates and conducts high level repairs to computer systems
- Troubleshoots complex system problems and provides high level support to users
- Maintains job logs and distributes reports to end users
- Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
- Utilizes the incident reporting system as designed for problem reporting and change management accurately documents instances of hardware failure, repair, installation and removal
- Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures
- Responsible for installing or upgrading components, settings up software, assisting with network administration, and resolving all IT support issues
- Performs other duties as requested or assigned
Qualifications:
- Must be 21 years of age
- High school diploma or technical school certificate
- Two or more years related experience; or equivalent combination of education and experience
- Functional knowledge of PC hardware and software, Microsoft Office Applications, Microsoft Desktop Operating Systems, Google Workspace, Helpdesk Software, VMWare
- CompTIA A+, CompTIA Net+ certification or other related IT professional certifications preferred but not required
- Ability to obtain and maintain all necessary licensing.
Working Conditions:
- Ability to work in a noisy environment
- Regularly required to sit, see, talk, hear, and use hands
- Must occasionally lift up to 50 pounds
- Ability to work flexible shifts and days of the week including holidays
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
