The Yogurt Mountain Co-Manager manages the day-to-day operation of the Books-A-Million Yogurt Mountain store as a Manager On-Duty in conjunction with the management team members to maximize sales and customer service and oversees the execution of the Yogurt Mountain team to maintain compliance and store standards.
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Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines.
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Monitoring the quality of the products served as well as the quality of customer service.
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Partners with General Manager on recruitment and hiring of new associates for Yogurt Mountain.
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Trains and develops associates and managers in all areas of Yogurt Mountain.
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Orders and maintains adequate stock levels on a weekly basis.
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Solely responsible for performing Yogurt Mountain Inventory every Sunday, submission of all invoices and execution of all marketing.
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Maintains Yogurt Mountain standards to comply with policies, directives, and Local Health Department Statutes.
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Responsible for Yogurt Mountain Shift Leader and Team Member performance reviews.
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Works with the Management team to achieve a grade of “B” or higher on each Store Visit Report.
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Ensures customer satisfaction on a day-to-day basis.
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Maintains a self-development program to improve knowledge, skills, and abilities.
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Ensures that all customers are greeted, invited back, and satisfied with their purchases.
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Handles customer complaints to a satisfactory conclusion.
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Maintains all aspects of the store’s operational requirements in order to ensure that exemplary customer service standards are achieved daily.
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Oversees sales, payroll, inventory, merchandising and housekeeping functions at all times.
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Supervises the Yogurt Mountain associates to minimize controllable expenses and achieve maximum sales and profits.
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Responsible for all Store Appraisal Report items which directly relate to the Yogurt Mountain.
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Performs other duties as assigned
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All managers are Full Time and may work up to 45 hours per week.
- Must be able to work Sundays to perform inventory.
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Interpersonal Skills
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Self-Management
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Action Orientation
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21 years of age or older
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High school diploma or equivalent, some college preferred
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Previous experience in a supervisor role
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Successful completion of all required background screenings
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Computer and cash register skills
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Must be able to stand and walk for extended periods of time
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Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
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Must be able to lift or team lift objects up to 50 lbs., with or without assistance
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Must be able to communicate using speech, sight, and sound with or without an assistive device
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Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job
