Customer Service Associate
Location: Waukesha, WI
Schedule: Monday–Friday, 8 AM – 4:30 PM, Hybrid schedule (Mon & Fri remote; Tues–Thurs in office).
Build Your Future...As an Owner!
Create a foundation for you and your family’s future and become an associate owner at Hallmark Building Supplies, Inc.
At Hallmark, every associate is also an owner with the opportunity to share in the wealth you help create. Ownership isn’t reserved for a select few, it’s for everyone, in every role.
Since 1974, we’ve proudly served the building industry by delivering in-demand products, expert knowledge, and exceptional customer service. We believe in long-term relationships built on respect, openness, honesty, and appreciation with our associates, customers, and suppliers alike.
What You’ll Do
As a Customer Service Associate, you’ll be an essential part of our team, helping customers succeed and ensuring their experience reflects the Hallmark difference.
You will:
- Process incoming orders (fax, email, online, or quotes) quickly and accurately
- Submit credit, debit, and return requests
- Build loyal customer relationships through outstanding communication and follow-through
- Partner with Business Development and Warehouse Operations to deliver the best possible experience
- Meet department Key Performance Indicators (KPIs) and service goals
- Manage and resolve customer issues courteously and professionally
- Review and verify customer purchase order details for accuracy
- Collaborate with your Customer Service Team Lead to achieve personal and team goals
Why You’ll Love Working Here
- You’re not just an employee , you’re an owner. Every associate at Hallmark shares in our success.
- Grow your career. Your ideas and contributions directly shape our future.
- Family-first culture. We care about your success inside and outside of work.
- Stability and pride. We’ve been thriving since 1974 and we’re still growing strong.
- Shared success. As an associate owner, you benefit from the company’s financial growth.
Schedule
- Monday–Friday
- 8:00 AM – 4:30 PM
- Hybrid schedule (Mon & Fri remote; Tues–Thurs in office).
Join Our Team
Ready to own your career and build your future with a company that believes in shared success? Apply today and become part of Hallmark Building Supplies, Inc., where ownership, pride, and partnership define who we are.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Work Location: Hybrid remote in Waukesha, WI 53188
