Field Service Technician
Location: Buffalo / Tonawanda, NY
Salary: $60,000 - $70,000 per year + Overtime + Bonus
About the Company
We are a global leader in the design, manufacturing, installation, and service of advanced processing and packaging equipment for the pharmaceutical, biotechnology, food, beverage, and consumer goods industries. With operations spanning more than 80 countries, we are committed to innovation, quality, and sustainability while investing heavily in technology and the development of our employees.
Our success is driven by a culture of continuous improvement, collaboration, and customer focus. We offer employees the opportunity to work with cutting-edge technologies while supporting some of the world's most recognized manufacturers.
Position Summary
We are seeking a Field Service Technician to support highly specialized pharmaceutical processing equipment installed at customer facilities throughout North America and internationally. This role is ideal for a hands-on technical professional who enjoys troubleshooting complex equipment, traveling extensively, and working directly with customers to ensure optimal equipment performance.
Key Responsibilities
- Perform preventive maintenance on customer equipment to ensure safe and efficient operation.
- Troubleshoot system errors and equipment failures, identify root causes, and implement corrective actions.
- Support equipment installation, commissioning, startup, and validation activities.
- Assist with production, testing, and customer support activities when not traveling.
- Complete service reports, technical documentation, and computerized maintenance records accurately and promptly.
- Provide on-call support as required by customer service agreements.
- Maintain a professional presence while representing the company at customer facilities.
- Build and maintain strong customer relationships through exceptional service and communication.
Qualifications
- Technical certificate in electro-mechanical technology, process technology, or a related discipline; OR
- Associate degree in a technical field with 3–5 years of experience in installation, commissioning, and maintenance of industrial equipment; OR
- Equivalent combination of hands-on technical training and experience.
- Ability to travel up to 80%, including international travel.
- Experience troubleshooting and maintaining complex industrial machinery.
- Understanding of PC- and PLC-based control systems.
- Ability to read and interpret mechanical drawings, electrical schematics, and technical documentation.
- Strong organizational, communication, and customer service skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Experience installing, commissioning, and servicing complex industrial equipment.
- Familiarity with FDA-regulated or highly regulated manufacturing environments.
- Experience supporting pharmaceutical, biotech, packaging, automation, or process equipment.
- Familiarity with freeze-drying (lyophilization) systems is highly preferred.
- Strong troubleshooting and problem-solving skills under time-sensitive conditions.
- Commitment to delivering exceptional customer service and long-term customer satisfaction.
Compensation & Benefits
Salary: $60,000 - $70,000 per year
In addition to competitive pay, we offer:
- Overtime eligibility
- Annual bonus program
- Medical, dental, and vision insurance
- Life and disability insurance
- 401(k) retirement plan
- Tuition assistance
- Ongoing training and professional development opportunities
- A collaborative and innovative work environment
- Career growth opportunities within a global organization
Why Join Us?
This is an exciting opportunity to work with advanced pharmaceutical manufacturing technology while traveling to customer sites around the world. You'll gain exposure to complex equipment, develop specialized technical expertise, and play a critical role in helping customers maintain reliable and efficient operations.
Apply today to join a team committed to innovation, technical excellence, and customer success.
ABOUT US: PrideNow is Pride Global's light industrial staffing organization, a distinguished division within the Pride Global umbrella.
Aligned with the overarching mission of Pride Global, we specialize in delivering top-tier human resources and workforce solutions to the light industrial industry. Leveraging the strength of our global network, PrideNow is dedicated to empowering diversity, ensuring compliance, and driving unparalleled success for businesses. As part of the Pride Global family, we bring forth a commitment to excellence and a comprehensive approach to meeting the unique staffing needs of our clients worldwide. Welcome to PrideNow, where our local expertise seamlessly integrates into the global excellence of Pride Global, shaping a future of dynamic workforce solutions.
BENEFITS DISCLOSURE: Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
EEO STATEMENT: As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
#PNOW
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: Hybrid remote in Tonawanda, NY 14150
