Overview
We are a growing small business looking for an experienced, organized, and professional individual to serve as the face of our company while managing the day-to-day operations of our office. This is much more than a traditional front desk position—the ideal candidate will be responsible for keeping the office running smoothly, supporting management, coordinating administrative functions, and delivering excellent customer service.
Responsibilities:
- Greet and assist patients with a positive and professional attitude
- Answer and manage incoming phone calls
- Schedule patient appointments and maintain provider schedules
- Verify insurance benefits and obtain authorizations as needed
- Manage patient intake forms and electronic medical records
- Handle patient billing inquiries and collect copays when applicable
- Communicate with physicians, insurance companies, attorneys, and case managers
- Assist with claims tracking and follow-up
- Maintain office organization and ensure smooth daily operations
- Support marketing initiatives, patient retention, and community outreach efforts
- Assist management with administrative projects and reporting
Qualifications:
- Previous medical office or front desk experience preferred
- Physical therapy office experience is a plus
- Strong communication and customer service skills
- Excellent organizational and multitasking abilities
- Ability to work independently and as part of a team
- Comfortable using computers, scheduling software, and electronic medical records
- Detail-oriented with strong problem-solving skills
- Bilingual (English/Spanish or English/Portuguese) is a plus but not required
What We're Looking For:
The ideal candidate is dependable, energetic, compassionate, and takes pride in providing an exceptional patient experience. We value individuals who are proactive, eager to learn, and committed to helping our patients feel welcomed and cared for from the moment they walk through our doors.
Benefits:
- Competitive pay based on experience
- Paid time off
- Opportunities for growth and advancement
- Supportive team environment
- Employee wellness and therapy benefits
Job Type: Full-time
Location: Springfield, NJ
If you are passionate about helping others and want to be part of a team that changes lives every day, we would love to hear from you.
Pay: $24.04 - $32.00 per hour
Benefits:
Work Location: In person
