Lead Advisor is a wealth management recruiting and consulting firm. This role is for one of our clients in Westport. to view other open roles, visit jobs.lead-advisor.com
We are looking for a CFP (required) to oversee planning, case management, and research to ensure efficient operations and high client satisfaction. The role also emphasizes ongoing relationship management with an existing segment of the firm’s book of business, ensuring consistent engagement, retention, and growth of key client relationships.
Overall objective and expectations:
The Director of Planning, Research, and Client Experience is responsible for leading the planning process and client servicing operations of the firm to ensure efficient workflow, continued improvement, and exceptional client satisfaction. This role involves fostering a client-centric culture, managing advanced case designs, and ensuring all team activities align with the company’s strategic goals.
Key Responsibilities:
- Maintain a full understanding of case complexity through file notes and financial advisor communication.
- Gather and analyze existing IFLs, client statements, and competitive proposals for reviews and new cases.
- Prepare policy change estimates, run new proposal illustrations, and input relevant case notes into CRM.
- Manage the prep timeline for meetings and projects.
- Coordinate with advanced planning & sophisticated planning teams and outside BGAs for advanced case design.
- Review plans to provide analysis, strategic assumptions, and ideas.
- Oversee the design and facilitation of trust plans.
- Oversee the design and facilitation of outside policy cases.
- Oversee the design and facilitation of estate plans.
- Conduct client meetings for solo cases and serve as second chair in advisor-client meetings on an as-needed basis. Add case notes to CRM, and send summary to team and clients post meeting.
- Actively communicate with Financial Advisors to review task clarity, short-term calendars, and ensure the presentation of high-quality analyses to clients.
- Offer insights to ensure high-priority clients have the best experience possible. Spearhead new or one-off projects for these clients.
- Align client experience strategies with the company’s broader business goals and objectives.
- Promote a client-centric culture within the organization
- Work with the CEO and COO on any client escalations, sensitive, or complex client servicing.
- Serve as the main point of contact for business clients and their internal teams.
- Work directly with both trustees and grantors to expand on client trust.
- Participate in Home Office and external training courses. Selectively participate in seminars to stay ahead of regulatory and software changes. Update the team on any pertinent information and encourage further training
- Identify and build out relationships with BGA’s, carrier contacts, CPA’s, lawyers, and other professionals.
- Set regard all client emails, phone calls, and meetings originating on your calendar.
- Input relevant information into CRM when necessary.
- Actively participate in weekly calendar meetings, task prioritization, and provide client servicing insights during Monday team calls.
- Assist with in-force policy serving as needed.
Location: 3x a week in Westport office
Salary: 100-120k
Pay: $100,000.00 - $120,000.00 per year
Benefits:
License/Certification:
Work Location: In person
