We currently have both full-time and part-time opportunities for a Sales Support Coordinator in our Randolph Support Services Department. Flexible hours. No nights or weekends. Benefits available to full-time employees.
Qualifications
- Strong verbal and written communication skills and understand the value of good verbal communication skills
- Understanding of inventory management and the flow of orders/items in and out of a warehouse
- Strong organizational/time management skills
- Detail oriented
- Flexibility with others within a department
- Ability to handle multiple tasks simultaneously in an office environment
- Proficient in Windows Office based applications
Skills
- Ability to understand customers’ needs and advocate for them when necessary
- Able execute Problem-solving in a fast-paced environment to resolve customer problems
- Confident at troubleshooting and investigate if you don’t have enough information to answer customer questions or resolve
- Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction
- Excellent verbal and written communication skills
- Detail oriented with the ability to multitask, manage time, and communicate effectively
- Ability to present a professional response to the customer using both telephone and computer correspondence
- Understanding of Accounts Receivable and Accounts Payables process
Key responsibilities
- Manage a high volume of correspondence with customers via telephone and e-mail to communicate information regarding Warranties, returns, proof of deliveries, copies of invoices and credits.
- Handle customer complaints relating to invoices, shipping issues, warranties, quality, etc.; provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Document all communication with customers regarding changes or additions to orders and credits
- Interact with all areas of the office and warehouse to facilitate the flow of order credits and billing to meet customer requests
- Use internal JD Edwards software system for all processing
- Other tasks as required
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Morning shift
- No nights
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Required)
Ability to Relocate:
- Randolph, MA 02368: Relocate before starting work (Required)
Work Location: In person
