Job Posting for “Patient Services Coordinator”
The Center for Valued Living, PLLC (C4VL) is hiring a local (Colorado-based) P/T Patient Service Coordinator (PSC) to join our team (in Aurora/Denver, CO). Bilingual Spanish/ English applicants only, please, as the job requires this skillset. C4VL is a Colorado-based mental health private practice with 35+ therapists in the Aurora/ Denver/ CO Springs metro + areas; our providers take most major insurances including Medicaid. THIS POSITION IS CAN BE HYBRID – IN-PERSON A FEW DAYS (AURORA or DENVER, CO) OR REMOTE.
C4VL mission: C4VL is dedicated to providing accessible, insurance-based mental health care to diverse clients across Colorado, with a focus on underserved and underrepresented populations. We serve individuals aged 3 and up, using anti-racist, neurodivergent-affirming, and queer-allied principles to create a powerfully reparative and healing environment. Our providers continuously hone their clinical expertise, helping clients develop self-awareness, emotional resilience, and meaningful connections in a nonjudgmental space. Through a collaborative team approach, we aim to positively impact clients' holistic well-being and equip them with skills for lasting success in their personal and professional lives.
We want to hire a PSC who shares these values and is committed to providing excellent care to the many Coloradans whom we serve.
The C4VL PSC role is very “customer-centric” and provides a positive patient experience whenever engaging with a client. The PSC is the first point of contact for potential clients looking for a new mental health provider or for current clients who may need further assistance on billing / insurance or other questions. This position requires that the PSC is comfortable with being on the phone with and emailing clients, insurance companies and/or providers. Provider support is also essential to this role; our providers are amazing and you will love working with them! We also have an amazing admin team with whom you would work!
PRIMARY / TYPICAL DUTIES typically include:
- Provide patient support by answering phones, managing voicemails, and responding to email inquiries in a timely and professional manner
- Coordinate patient appointments, including scheduling, insurance eligibility verification, and preauthorization processes
- Assist in screening specific service inquiries and directing them appropriately, including performing initial eligibility checks
- Manage incoming and outgoing physical mail for the office location
- Set up and maintain client portal access for patients
- Assist with internal audits by reviewing provider files and documentation (shared via digital audit tools)
- Order, stock, and organize supplies to support in-person office operations
- Maintain and update internal referral resources and provider lists to ensure accuracy
- Perform ongoing commercial insurance verifications and follow up with clients as needed
- Serve as backup for managing digital communications such as faxes, record requests, and virtual mail services
- Complete routine compliance and administrative tasks, including monthly checks of federal databases
- Attend and participate in regular staff and task coordination meetings
- Monitor and address payment issues, including declined transactions and related account notes
- Support Spanish-speaking clients and engage with Spanish-speaking communities through outreach and communication
- Complete ad hoc administrative projects and provide general office support as assigned
CANDIDATE SHOULD POSSESS THE FOLLOWING QUALITIES / EXPERIENCE:
- Be located in Colorado, near Aurora and Denver, CO
- Bachelor Degree in mental health related field or 1+ yrs work experience in mental health
- Bilingual English/Spanish speaking (REQUIRED)
- Previous administrative, medical or mental health reception experience (preferred)
- Have reliable internet and phone when working from home; computer may be provided
Professional skill set:
- Ability to work independently in-office and in a remote environment;
- Exceptional phone and interpersonal skills (compassionate);
- Solid verbal and written communication skills;
- Good memory for and attention to details;
- Exceptional multitasking and time-management skills;
- Ability to prioritize tasks;
- Knowledge of insurance companies and how they work (preferred but training will be provided)
- Must be comfortable handling and responding appropriately to client escalations or crises and collaborating with supervisor, as necessary – training provided
Professional qualities:
- Tech savvy – Proficient in Microsoft Office Suite and Google Drive; ability to navigate project management software and “pick up” other programs / software with relative ease (will receive training)
- Knowledge of HIPAA guidelines and typical protocols (preferred) – training provided
Personal qualities:
- Professional, team-oriented, organized, dependable, personable, warm, empathic, courteous, engaging, resilient, good sense of humor, collaborative, justice-minded, enthusiastic, dependable, proactive, accountable, flexible, efficient, adaptable
Work is part time, M-F, Afternoon shifts from 1p-5p (about 20 hours per week)
Training may also occur during the morning hours, however, so flexibility is necessary for the first few weeks.
20 hrs a week
P/T W2 position
Please submit your resume / CV and a cover letter
Job Type: Part-time
Pay: From $23.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Opportunities for advancement
- Paid jury duty
- Paid sick time
- Paid training
- Parental leave
- Work from home
Medical Specialty:
Application Question(s):
- Are you bilingual? (English/Spanish)
- Do you have a Bachelor Degree?
Work Location: Hybrid remote in Aurora, CO 80015
