Jaunt is seeking aReservationistto accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.
Job Responsibilities:
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Answer passenger calls collecting all necessary trip information for the permissible time period.
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Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
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Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
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Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
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Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
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Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
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Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
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Maintain accurate records and appropriate filing systems.
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Communicate effectively with operations staff regarding scheduling or passenger issues.
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Ability to handle multiple tasks accurately and effectively.
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Excellent customer service.
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Professional demeanor and appearance.
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Reliable in attendance.
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Team player and helpful to staff, management, and peers.
Talent Requirements:
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High School diploma or equivalent.
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Able to work in a fast-paced environment.
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Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
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Possess excellent decision-making skills.
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Excellent attendance record.
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Excellent verbal and written communication skills.
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Telephone speaking and/or call center experience.
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Computer experience.
