Job Summary
Successfully implement and provide ongoing consulting for customers utilizing an ECI Software Solution's software.
Essential Job Duties
Be the primary representative and go-to resource for new customers implementing the ECI software solution.
Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.
Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:
Requirements gathering through existing process reviews
Systems design and fit-gap analysis
System configuration and setup
Engineer solutions based on complicated customer business requirements
New process design and definition
Pre-implementation system testing
Concept validation and user acceptance testing
Data migration and data formatting recommendations
Go-live implementation tasks and post-go-live consulting
Consulting recap/activity reporting
Ensure timely and accurate project and time administration
Identify and manage potential issues and escalations in coordination with the team lead or project manager.
Required Education
Bachelor’s Degree
Preferred Education (not required)
Master’s Degree
Degree Focus
Accounting, Supply Chain, Information Systems, or equivalent
Certifications
HB(Higher Vocational Education) degree, preferably in technical business administration or business informativs
Years of Experience Required
1 – 3 years
Specialty/Industry Experience
Software implementation or consultation experience
Management Experience
N/A
Knowledge, Skills and Abilities Requirements
Strong ERP product knowledge, ERP experience preferred
Understand common industry business practices in manufacturing, operations, distribution, and finance
Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels.
