Pay: $20.00–$25.00 per hour, based on experience
Job Type: Full-time
Location: Huntington Beach, CA
Work Location: In person
Join Our Award-Winning Team
For over 30 years, Expertec Automotive has proudly served Orange County with exceptional service, honesty, and integrity. Voted Best Auto Repair in Orange County for 9 consecutive years, we’re looking for a dependable, organized, and customer-focused Customer Service & Administrative Coordinator to join our growing team.
This role is ideal for someone who enjoys helping customers while also handling administrative and office responsibilities. You’ll support the front office, assist customers throughout their visit, help keep records and paperwork organized, and work closely with our service team to keep daily operations running smoothly.
Automotive experience is NOT required. On-the-job training is provided.
Responsibilities
Customer Service
- Greet customers and provide a friendly, professional first impression.
- Answer incoming phone calls and assist with customer questions.
- Schedule repair and maintenance appointments.
- Assist customers with check-in and checkout.
- Communicate service updates clearly and professionally.
- Follow up with customers regarding completed services, appointments, and feedback.
- Handle customer questions and concerns with patience, empathy, and professionalism.
- Coordinate courtesy rides and customer transportation when needed.
Administrative & Office Support
- Perform general administrative and clerical duties to support daily operations.
- Maintain accurate customer records, invoices, paperwork, and digital files.
- Enter and update customer and vehicle information in company systems.
- Assist with filing, scanning, copying, data entry, and document organization.
- Help prepare invoices, paperwork, and internal reports.
- Monitor and organize emails, phone messages, and other office communications.
- Assist management and service advisors with day-to-day administrative tasks.
- Help keep the front office clean, organized, and professional.
- Assist with office supplies and other operational needs.
- Perform light errands and additional administrative or shop support duties as needed.
Qualifications
- Previous customer service, administrative, receptionist, or office experience preferred.
- Automotive experience is not required.
- Strong verbal and written communication skills.
- Friendly, professional, and comfortable interacting with customers.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Comfortable using computers, email, phone systems, and basic office software.
- Dependable, punctual, and able to work well as part of a team.
- Positive attitude and willingness to learn.
- Must be available to work Saturdays.
- Valid driver’s license required.
Why Work at Expertec?
- Competitive pay and bonus opportunities
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Paid training
- ASE certification opportunities
- Five-day work week
- Stable, full-time position
- Clean and professional work environment
- Supportive, team-oriented culture
- Opportunities to learn and grow
About You
You’re a people person who also likes staying organized and keeping things running smoothly. You’re comfortable answering phones, helping customers, managing paperwork, entering information accurately, and switching between different tasks throughout the day.
You communicate clearly, stay calm under pressure, pay attention to details, and are willing to jump in wherever the team needs support.
You don’t need automotive experience to succeed in this role. We’re looking for someone with a strong work ethic, a positive attitude, good communication skills, and a willingness to learn.
If you’re looking for a stable full-time position where you can grow your customer service and administrative skills with an established Orange County company, we’d love to meet you.
Apply today and join Expertec Automotive — where exceptional service has been our standard since 1993.
Schedule
- Five-day work week
- Must be available Saturdays
Ability to Commute
- Huntington Beach, CA 92648 (Required)
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Ability to Commute:
- Huntington Beach, CA 92648 (Required)
Work Location: In person
