Scope of Position
The Spa Concierge is responsible for the overall operation of the spa reception area and telephones. He/she will provide efficient and courteous check in service to residents and guests. The Concierge is responsible for spa appointment booking and handling payments.
Position Requirements
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Professional demeanor appropriate for a luxury environment.
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Minimum of 2 years’ experience in Spa industry luxury hotel, club, or condominium environment.
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Computer literacy in Microsoft Office, Word, Excel.
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Safety Oriented First Aid and CPR certification, a plus.
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Outstanding residents’ services skills, professional presentation and sophisticated communication skills.
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Handle a multitude of tasks in a fast pace environment.
Responsibilities
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Schedule services for residents and ensure prompt response to their calls.
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Greet residents and guests in a friendly and efficient manner.
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Check in residents for appointments, confirm first and last name, and provide general spa orientation upon arrival.
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Answer questions about available services, general property information, and amenities.
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Answer telephone inquiries promptly and professionally and channel them appropriately.
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Check in residents and guests.
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Inform management of last-minute changes and resolve scheduling issues.
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Record resident preferences and needs by entering information into computer. Promote and sell spa and salon services.
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Collect payment for services from residents and guests.
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Any additional tasks assigned by management.
Education
- High school diploma; a 2-year degree from accredited college preferred.
Skills and Abilities
- Ability to communicate in the English language. Multilingual is a plus.
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
Physical Requirements
- Must be able to work in a fast-paced environment.
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Must be physically fit in order to lift, pull and push items up to 50 pounds.
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Also requires standing/walking/reaching and bending throughout shift.
