Overview
We are seeking a highly organized and detail-oriented Collections Manager to oversee the accounts receivable process within our Billing department. The ideal candidate will possess strong knowledge of ensuring timely collection of outstanding balances while maintaining excellent customer service and professional communication. This role offers an opportunity to be the lead in the collections process.
Duties
- Oversee accounts receivable, perform account analysis, and reconcile discrepancies to ensure accurate financial reporting.
- Communicate effectively with customers via phone and written correspondence, demonstrating strong phone etiquette and customer service skills.
- Negotiate payment plans and resolve billing disputes with tact and professionalism.
- Utilize financial software and accounting software to track payments, update account statuses, and generate reports on collection activities.
- Collaborate with Store Leadership to ensure proper application of debits & credits, account reconciliation, and revenue cycle management.
- Lead telemarketing efforts when necessary to follow up on outstanding accounts or promote payment solutions.
- Occasional Deliveries
Experience
- Prefer Customer service experience.
- No Collections experience required. On job training daily.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- On-the-job training
- Paid time off
Ability to Commute:
- Fredericksburg, VA 22401 (Preferred)
Work Location: In person
