General Summary of Duties:
The Bell Captain is responsible for enhancing the guest’s arrival and departure experience, resolving guest issues and complaints, engaging with guests to build a connection and anticipating the guest’s needs and requests.
Examples of Duties (includes but is not limited to the following):
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Assist guests/ visitors in and out of vehicles, including assisting guests with loading/unloading luggage
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Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
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Open doors and assist guests/ visitors entering and leaving property
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Recognize all returning and VIP guests, and welcome them back
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Be aware of daily hotel activities, group and VIP arrivals
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Assist guests with their luggage and acknowledge them by name
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Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
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Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
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Communicate special guest requests to the Front Office Supervisor, Front Desk Manager or Manager on Duty
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Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times
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Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible
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Perform additional duties and projects as assigned
Position Requirements:
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Ability to speak, read, write and understand English
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Professional demeanor appropriate for a luxury environment
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Minimum of three (3) years hospitality experience in Bellman or Guest Services required
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Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities
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Ability to work morning and evening shifts, weekends, overnights & holidays
Education:
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High school diploma or GED equivalent preferred
