Job Overview:
Pro Dry Restoration is looking for a motivated and organized Customer Coordinator to join our team. This position plays an important role in managing customer communication, lead follow-up, claim coordination, scheduling support, and documentation throughout the mitigation process.
The ideal candidate must have strong communication skills, be comfortable speaking with homeowners, adjusters, plumbers, and internal team members, and be able to stay organized in a fast-paced environment. A strong sales background is preferred, as this role will involve following up on leads, converting opportunities, and helping move jobs forward.
Responsibilities:
- Answer incoming calls and assist with customer questions
- Follow up on new leads and help convert them into active jobs
- Communicate with homeowners, adjusters, plumbers, and internal team members
- Send onboarding emails, work authorizations, and direct pay authorizations
- Request and track claim information, plumber reports, photos, and required documentation
- Follow up with customers after inspections and continue communication until mitigation begins
- Assist with scheduling inspections, demos, equipment pickups, packouts, and movebacks
- Monitor job progress and provide updates to customers and insurance representatives
- Help maintain accurate information in the CRM/job management system
- Track approvals, missing documents, and pending items
- Escalate customer concerns or delayed files to management
- Assist with collections follow-up when needed
- Maintain professional and friendly communication at all times
Requirements:
- Previous customer service, office, administrative, or restoration experience preferred
- Strong sales or lead management background preferred
- Bilingual English/Spanish preferred
- Must have reliable transportation
- Must be dependable, punctual, and organized
- Strong phone and communication skills
- Comfortable following up consistently by phone, text, and email
- Ability to multitask and work in a fast-paced environment
- Basic computer skills required
- Must be able to work as part of a team and follow company procedures
Preferred Experience:
- Restoration, mitigation, plumbing, insurance, or construction office experience
- Experience using CRM or job management software
- Experience with customer follow-up, sales calls, or lead conversion
- Bilingual communication skills
Schedule:
Monday through Friday
Full-time position
Some flexibility may be required depending on workload and emergency jobs
What We Are Looking For:
We are looking for someone who is proactive, professional, and not afraid to pick up the phone. This person should be able to build trust with customers, follow up consistently, and help guide homeowners through the mitigation process from the first call to job completion.
Pay: $17.00 - $19.00 per hour
Work Location: In person
