The Front Desk Agent is the first point of contact for guests and plays a key role in delivering exceptional hospitality. You will welcome guests, manage check-ins and check-outs, and ensure a smooth and pleasant stay experience.
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Greet and welcome guests in a friendly and professional manner
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Process check-ins and check-outs accurately using the hotel management system
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Handle guest reservations, cancellations, and room assignments
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Respond to guest inquiries, requests, and concerns promptly
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Maintain knowledge of hotel services, amenities, and local attractions in Portland, Maine
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Coordinate with housekeeping and maintenance to ensure room readiness
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Handle cash, billing, and payment processing securely
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Uphold brand standards associated with Hilton Worldwide
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High school diploma or equivalent required
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Previous customer service or hospitality experience preferred
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Strong communication and interpersonal skills
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Ability to multitask in a fast-paced environment
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Basic computer skills (experience with hotel software is a plus)
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Reliable, punctual, and professional demeanor
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Competitive hourly wage
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Employee discounts at Hilton properties worldwide
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Opportunities for career growth and advancement
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Paid time off (for eligible employees)
