Department: Visitor Development
FLSA Status: Regular/ Full-time
Reports to: Visitor Services Manager
Compensation: Starting at $17.00 /hr
Our Lead Visitor Services Associate is our Visitor Services superstar! They are responsible for making sure our admissions team is offering the most EPIC experience to all our guests! The LVSA is an expert on our annual Memberships, both selling to guests and training our staff. This museum expert can answer any visitors’ questions regarding Groups, Programs, Birthdays, Camps, etc, as well as communicating questions and needs with other departments. The LVSA will act as the available Manager when the Visitor Services Manager is out, keeping the admissions area organized, supporting the Visitor Services Associates with customer service needs, and ensuring an EPIC guest experience.
Essential Duties and Responsibilities:
- Responsible for the smooth operations of the Admissions team and guest check-in procedure.
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Welcome and acknowledge all visitors to the Museum.
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Inform guests of and enforce all Museum Safety Protocols
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Process credit card, cash, and other monetary transactions in a fast-paced environment, adhering to museum cash handling policies.
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Trains, mentors, and ensures success of all Visitor Services Associates
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Assists with communicating daily updates and programs to staff and guests
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Responsible for the organization of a cash safe and bringing register cash to respective workstations.
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Assists groups and field trips with entry procedures
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Attends monthly Departmental meetings to stay up-to-date with museum happenings
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Meet Department Revenue Goals by selling annual Membership packages
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Promote all current sales and discounts.
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Responsible for overall cleanliness and organization of Front Desk and Admissions Lobby
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Clean, disinfect, and restage all areas of the Front Lobby
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Responsible for reporting any supply and material needs to the Visitor Services Manager
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Communicate positively and professionally to co-workers in all levels of the organization.
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Track guest Lost and Found Items and Valuables in a “Lost and Found Log”
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Works directly with Membership Department to organize the museum’s constituency database
- Close / Balance daily cash drawer
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Stay up to date on museum policies, exhibits, and events.
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Other duties as assigned.
Qualification/Requirements: To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Strong interpersonal skills
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Creative, with a positive, can-do attitude
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Availability on weekdays, weekends, Holidays, and some evenings for Special Events.
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Excellent communication and customer service skills and customer-service orientation
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Strong ability to work under pressure and respond to deadlines and changing environments
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Experience working with Children and Families
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Comfortable in large groups of people
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Basic Computer Skills, experience with Microsoft Suite desirable
- Basic Mathematic Skills (addition, subtraction, multiplication, division)
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Fluency in Spanish and/or other languages desirable
Supervisory Responsibilities: This position has no supervisory responsibilities.
Education/Training/Experience:
- High School graduate or GED
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Minimum of 4 years of customer service and cash handling experience preferred.
- Must meet requirements of employment background check.
Language Skills: Ability to respond to common inquiries or complaints with visitors. Fluency in Spanish and/or other languages desirable
Mathematical Skills: Ability to calculate figures and amounts such as counting currency and calculating discounts as well as basic mathematic skills (subtraction, multiplication, division)
Computer Skills: To perform this job successfully, an individual should have knowledge of basic computer skills; Becoming efficient in Altru and Square through training and usage to successfully meet departmental responsibilities.
Physical Requirements:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain stationary in front of a computer for up to 8 hours and must have good communication skills (i.e., communicate clearly and effectively) The employee must be able to read fine print. This job also requires the use of a computer and must be able to lift boxes weighing up to 25 pounds.
Environmental Requirements:
Must be able to work in a well-lit, temperature-controlled work area. May also be exposed to extreme weather conditions with constant ambient noise levels. Must be able to work in an open area with other employees. Employees must adhere to current company and CDC pandemic related guidelines.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.
CMoP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CMoP complies with applicable state and local laws governing non-discrimination in employment.
The Children's Museum of Phoenix is an at-will employer. This means that both you and the museum reserve the right to terminate the employment relationship at any time for any reason with or without notice or reassign you or change your compensation.
