Key Responsibilities
- Answer customer questions about health insurance plans, benefits, claims, billing, and coverage.
- Assist clients by phone, email, and chat.
- Explain insurance concepts and medical terminology in easy-to-understand language.
- Verify and update customer information accurately.
- Document customer interactions and resolutions.
- Work with internal teams to resolve coverage, claims, and billing issues.
Preferred Qualifications
- Experience in:
- Health insurance customer service
- Medical offices or healthcare administration
- Knowledge of:
- Medical terminology
- Health insurance policies and claims processes
- Strong:
- Communication skills
- Data entry and computer skills
- Problem-solving and analytical abilities
- Attention to detail
- Bilingual skills are considered a plus.
What the Company Appears to Value
- Empathy and professionalism when helping clients.
- Ability to explain complex topics clearly.
- Accuracy in documentation and data management.
- Comfort working in a fast-paced, customer-facing environment.
Compensation & Benefits
- $19.00–$26.00 per hour
- 401(k)
- Health, dental, and vision insurance
- Paid time off
- Professional development assistance
- Referral program
Candidate Assessment
Requirements:
Health insurance or healthcare customer service experience.
License 215
- Familiarity with claims, benefits, and policy terminology.
- Excellent phone and customer service skills.
- Experience using CRM, insurance, or medical software systems.
Pay: $19.00 - $26.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
