Where Excellence Meets Innovation
Ohman Optometry is a forward‑thinking, technology‑driven private practice serving the communities of Rantoul and Urbana. As we continue to grow, we are expanding our leadership team with a dedicated Patient Relations Coordinator—a proactive professional who can elevate patient experiences, optimize clinic operations, and support our providers with precision and care.
This role is ideal for an experienced optical professional who thrives in a dynamic environment and is ready to take ownership of key operational functions.
Who You Are
A strong candidate for the Optical Coordinator role brings a blend of technical expertise, leadership capability, and patient‑centered communication. You are:
- Highly detail‑oriented with demonstrated experience in insurance verification and benefits coordination
- Tech‑savvy and confident navigating EMR platforms and optical management systems
- An excellent communicator who builds trust and rapport with patients and teammates
- Organized, reliable, and committed to maintaining high standards of accuracy and efficiency
- A positive, solutions‑focused team member with natural leadership qualities
- Skilled in optical product education, sales, and dispensing
- Comfortable recommending frames, lenses, and contact lens options tailored to patient needs
- Experienced with digital diagnostic instruments (preferred)
- ABO certified (strong plus)
- Experienced in training, mentoring, or supporting team development (preferred)
Schedule & Hours
- Full-time, 5 days per week
- Minimum 35 hours
- On-site at both Rantoul and Urbana locations
Compensation & Benefits
- $18–$20/hour, based on experience
- Additional compensation available for candidates who pass a conversational or medical Spanish assessment
- Full-time role with long-term advancement opportunities
- Benefits begin after 90 days
Benefits Include:
- Paid time off
- Professional development support
- Vision benefits (including covered eye exams)
- Health insurance assistance
Preferred Qualifications
- Minimum 1 years of optical or medical office experience or in customer service
- ABO certification
- Proven leadership, training, or team coordination experience
- Strong accountability and follow-through
- Calm, professional approach to problem-solving
- Spanish language proficiency highly valued
Key Responsibilities
As the Optical Coordinator, you will play a central role in ensuring smooth clinic operations and exceptional patient care. Daily responsibilities include:
- Managing insurance verification, authorizations, and benefits coordination
- Overseeing patient communication, including phone support, appointment scheduling, and reminder outreach
- Collecting and documenting patient case histories with accuracy and professionalism
- Supporting billing processes following patient exams
- Operating and maintaining diagnostic equipment, including autorefractors, tonometers, visual field analyzers, and OCT systems
- Ensuring efficient workflow and supporting team members as needed
How to Apply
Please apply on the Indeed App. If you have specialized skills, certifications, or standout experience, we encourage you to highlight them—we’re excited to meet candidates who want to grow with us.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Paid time off
- Parental leave
- Professional development assistance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Shift availability:
Ability to Commute:
- Rantoul, IL 61866 (Required)
Work Location: In person
