ThoroughDent Smiles - Georgetown KY
28 people, five doctors, one gap we need to fill.
We're a 28-person dental practice in Georgetown, KY — five doctors, and a team that genuinely likes each other. We've built something real here. What we haven't nailed yet is the operations layer between ownership and the floor.
We need a Director of Operations who can own that space.
Dr. Jordan Smith and Dr. Kristina Neda are the owners. They're in the business every day, and they want a leader who keeps them informed, not someone they have to chase down for updates. If end-of-day check-ins feel like micromanagement to you, this probably isn't the right fit. If they feel like good communication, keep reading.
The role sits between ownership and an Office Manager who handles the day-to-day floor stuff. You're the one who sees the whole picture: schedules, KPIs, billing, compliance, culture, team performance, and makes sure nothing falls through the cracks. You'll also be inheriting some admin responsibilities from a long-tenured team member who's moving toward retirement, so there's real room to shape how this role grows.
What the job actually looks like:
Most days you're monitoring the schedule for production gaps, reviewing what came in, and making sure the team has what they need to do their jobs well. You'll run team meetings, own the evaluation process, and handle the hard conversations when they're necessary. On the financial side, you're overseeing AP/AR, auditing expenses, closing out the month, and reviewing patient balances.
You're also the person who notices when something's off before it becomes a problem: a dip in reappointment rates, a marketing spend that isn't converting, a team dynamic that needs attention. Ownership wants to know about those things. That's the job.
Must-haves
- Dental background
- You've managed a team through something hard: a personnel issue, a rough stretch, a culture reset, and you came out of it knowing more than you went in
- You communicate proactively. Updates happen before you're asked, not after
- You're organized enough to track metrics, close the month, and stay on top of compliance without it feeling like a crisis
- You're comfortable being direct with the team and with ownership
Nice to have
- Familiarity with practice management software
- Experience inheriting and improving systems someone else built
Compensation
$60,000-$70,000 per year
Health and Vision Insurance
In-House Dental Plan
401(K) with Company Match
Paid Time Off and Holidays
Educational Retreats and Recognition Benefits
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dental office: 2 years (Preferred)
- Office management: 2 years (Preferred)
Work Location: In person
