Order Processing & Sales Associate
Pay: Starting at $16.00 per hour
Job Type: Full-time
Work Location: In person — Lancaster, PA 17603
Schedule
- Monday: 9:00 AM–5:00 PM
- Tuesday: 9:00 AM–5:00 PM
- Wednesday: 12:00 PM–8:00 PM
- Thursday: 9:00 AM–5:00 PM
- Friday: 9:00 AM–4:00 PM
- Saturday: Off
- Sunday: Off
Position Overview
We are seeking a dependable, organized, and customer-focused Order Processing & Sales Associate to join our team. This position combines warehouse order fulfillment with in-store customer service and sales responsibilities.
The ideal candidate works efficiently, pays close attention to detail, communicates well with customers and team members, and is comfortable switching between order processing and sales duties throughout the day.
Order Processing Responsibilities
- Accurately pick, scan, pack, and prepare customer orders for shipment
- Verify products, sizes, colors, and quantities before completing each order
- Use our shipping platform to scan items, print shipping labels, and process packages
- Maintain inventory accuracy by properly updating products and order information in the system
- Assist with receiving, organizing, restocking, and counting inventory
- Keep the order processing, packing, and storage areas clean and organized
- Condense and reorganize inventory when necessary to maximize storage space
- Operate simple machines and equipment required to process certain orders
- Identify and report damaged, missing, mislabeled, or incorrect inventory
- Meet daily order-processing and productivity goals
- Assist with other warehouse and fulfillment duties as assigned
Sales Associate Responsibilities
- Welcome customers and provide a friendly, professional shopping experience
- Stay knowledgeable about current products, promotions, sizing, and inventory
- Help customers find products that match their style, preferences, and needs
- Recommend related products to increase customer options and improve the shopping experience
- Explain product features, fit, materials, care instructions, and benefits
- Promote current sales, special offers, new arrivals, and the store loyalty program
- Accurately process purchases, returns, and other transactions using the POS system
- Answer customer questions and help resolve basic order or return concerns
- Restock, organize, and maintain the appearance of the sales floor
- Help keep displays, shelves, racks, fitting rooms, and checkout areas clean and presentable
- Monitor the sales floor and assist with loss-prevention practices
- Support the team during busy periods, product releases, promotions, and special events
Experience and Qualifications
- Previous order-picking, warehouse, retail, customer-service, or sales experience is preferred
- Experience using RF scanners, shipping software, POS systems, pallet jacks, or hand carts is preferred
- Strong attention to detail and organizational skills
- Ability to accurately follow order details and written instructions
- Basic math and computer skills
- Strong communication and customer-service skills
- Ability to work independently and as part of a team
- Ability to work efficiently in a fast-paced environment
- Dependable attendance and punctuality
- Willingness to learn new systems, products, and processes
- Ability to maintain a positive and professional attitude
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to bend, reach, lift, carry, and move merchandise throughout the workday
- Ability to safely lift and move boxes and inventory weighing up to 50 pounds
- Ability to perform repetitive picking, packing, scanning, and stocking tasks
Additional Requirements
- Must be able to reliably commute to Lancaster, PA 17603 or relocate before the starting date
- Must be available to work the listed schedule
- Employment is contingent upon meeting all company hiring requirements
This job description is not intended to be an exhaustive list of every responsibility, duty, or qualification required. Additional duties may be assigned based on business and staffing needs.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40.0 per week
Benefits:
Ability to commute/relocate:
- Lancaster, PA 17603: Reliably commute or planning to relocate before starting work (Required)
Language:
Work Location: In person
