Front Desk Ambassador — The Herondale Hotel
A Luxury Coastal Retreat in Astoria
Aligned Hospitality Management is seeking a Front Desk Ambassador to join the opening team of The Herondale Hotel—a luxury, bespoke coastal Boutique Hotel nestled on a bluff overlooking the Columbia River with sweeping views, serene energy, and a deep focus on wellness, design, and experience. The hotel will feature a spa as well as a variety of unique wellness amenities including cedar jacuzzi’s, saunas, yoga, cold plunges among others. The Herondale’s food and beverage program balances elevated cuisine with casual excellence. The Herondale is the perfect destination to co-create luxury and inspiration in Astoria giving our guests a truly transportive experience.
The Role: Brand & Guest Experience Ambassador
You are the first and lasting impression of the Herondale.
We are looking for a Front Desk Ambassador to join our team! More than checking guests in, you are setting the tone—creating a sense of arrival that feels thoughtful, and luxurious. As a Front Desk Ambassador, you will represent the hotel throughout all stages of the guest’s stay. By working with all hotel personnel, you will ensure every guest experiences the highest customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests as directed by management, and ensuring a pleasant stay and smooth checkout. You will play a key role in ensuring guest satisfaction.
What You’ll Do
- Create a Sense of Arrival - Welcome each guest with warmth and presence—making them feel immediately at ease, seen, and taken care of.
- Deliver a High-Touch, Personalized Experience - Anticipate needs before they’re spoken. Offer thoughtful recommendations, guide the guest journey, and ensuring every guest gets above and beyond attention.
- Act as a Concierge & Local Guide - Share favorite local spots, hidden gems, and tailored recommendations that align with the guest’s mood and intentions.
- Maintain an Elevated Environment - Maintain our reputation as a premier luxury destination. Keep the front desk and shared spaces feeling calm, organized, and visually aligned with the hotel’s design standards.
- Support Seamless Operations - Manage guest communications, reservations, and systems with precision and discretion.
- Be a Culture Carrier - Contribute to a team environment rooted in care, creativity, and attention to detail.
- Respond promptly and professionally to customer requests, complaints, and inquiries.
- Properly secure guest information.
- Able to learn safety, emergency, and accident prevention policies and procedures.
- Understand and adhere to proper credit card and cash handling policies and procedures.
- Able to perform numerical operations using basic counting, adding, subtracting multiplying, and dividing.
- Able to use repetitive hand and body motions such as grasping, writing, typing, listening, hearing, and visual acuity.
- Able to walk, including climbing stairs, and ladders, standing for long periods of time or the duration of your shift, kneeling, reaching, bending, handling machinery, and light lifting.
Specific Requirements
- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Handle high-profile correspondence, scheduling, and accurately maintaining guest profiles in our CRM system.
- Coordinate room status updates with the housekeeping department and maintenance work with the engineering division.
- Ensures to maintain a clean and organized front-of-house area, including lobby and seating areas.
- Assist with inspecting guest rooms prior to guest arrivals
- Respond to guest requests, and assist in person when necessary
- Adhere to all health and safety regulations and procedures.
- Report any unusual occurrences or requests to the manager or assistant manager.
- Manage and resolve all guest complaints in a professional and courteous manner.
- Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance.
- Perform other duties as assigned.
- Availability to work evenings, weekends and holidays.
Who You Are
- Ability to work in a fast-paced environment.
- Experience: 1+ years in a luxury retail, hotel concierge, or high-end hospitality environment.
- Technical Aptitude: Proficiency in CRM software, credit card transactions, and multi-line phone systems.
- Ability to work a flexible schedule, including weekends and holidays.
- Detail-Oriented: Keen attention to detail in all tasks, from client management to maintaining the aesthetics of the hotel.You’re proactive, thoughtful, and take pride in doing things beautifully, not just efficiently.
- Poise and Presence: A polished, professional demeanor with impeccable communication skills.You embody a hospitality spirit, enjoy taking care of people and communicate clearly, warmly, and professionally.
Details
- Location: Astoria, OR (in person)
- Compensation: Starting at $17/hour (DOE)
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
