Company Overview Quality of Life Counseling Center is dedicated to enhancing overall well-being by providing compassionate, individualized mental health and support services. Our focus is on engaging families where they are, fostering stability, and promoting self-sufficiency through strength-based and solution-focused approaches.
We are hiring Case Workers for an immediate federal government contract supporting the safety and well-being of vulnerable youth across the United States. This is a field-based, nationwide travel role based out of Hampton Roads, Virginia. If you're looking for a desk job, this isn't it. If you want competitive pay, full travel reimbursement, and meaningful work protecting children — we want to hear from you.
Position Summary The Case Worker is responsible for conducting field-based case management activities in support of a federal Safety Verification Initiative for vulnerable youth. This role focuses on verifying client location, assessing safety and well-being, and documenting case outcomes to support the protection of at-risk youth and families. The Case Worker performs in-person visits, collects and validates data, and ensures timely reporting in accordance with program requirements.
Essential Duties
- Verify youth client addresses using databases and available records, ensuring accuracy and identifying valid residential locations
- Conduct in-person site visits to confirm client location and document findings, including cases where individuals are not located
- Perform follow-up visits and additional research as needed to resolve incomplete or conflicting case information
- Assess client living conditions and overall well-being, identifying and documenting indicators of abuse, neglect, abandonment, or trafficking
- Immediately report safety concerns to designated program authorities in accordance with required timelines and protocols
- Collect, document, and maintain accurate case data including client demographics, location status, household composition, and school enrollment
- Enter and update case information in designated systems of record within established timeframes, ensuring completeness and accuracy
- Communicate with clients and sponsors to provide information on legal obligations, reporting requirements, and program expectations in a language-appropriate manner
- Coordinate with program leadership and stakeholders to provide status updates and support case resolution and closure
Required Qualifications
- High school diploma, GED, or equivalent
- Experience working with vulnerable populations such as child welfare; foster, adoption, or family preservation programs; juvenile justice or probation services; immigration services; case management or social services; or related field
- Experience collecting, documenting, and maintaining accurate case records
- Ability to report or escalate safety concerns in accordance with established protocols and timelines
- Ability to manage multiple cases simultaneously, including follow-up actions and resolution of incomplete or conflicting information
- Must be willing and able to travel frequently to locations across the United States — travel is a core, ongoing requirement of this position, not occasional
Desired Qualifications
- Bachelor's degree in Social Work, Criminal Justice, Sociology, Human Services, or related field
- Spanish/English bilingual proficiency (strongly preferred given client population)
- Experience conducting field-based casework, including site visits and client interviews
- Experience assessing client safety and living conditions for indicators of abuse, neglect, abandonment, or trafficking
- Strong written and verbal communication skills with diverse audiences
- Experience handling sensitive and confidential information in accordance with established policies
Conditions of Employment
- Must be a U.S. Citizen or lawful permanent resident with proper authorization to work in the United States (Form I-551)
- Successful completion of pre-employment screening: citizenship check, employment authorization, criminal background check, credit/financial check, education verification, and employment references
- DHS Background Investigation (e-APP, fingerprinting, Public Trust Investigation) and Continuous Vetting under Trusted Workforce 2.0
Certificates/Licenses
- Must be able to obtain and maintain a valid state-issued driver's license
- Eligible to obtain and maintain state licensure or certification in Social Work, Counseling, Human Services, Behavioral Health, or related disciplines as applicable
Work Environment
- Field-based role operating in residential and community settings across the United States
- Home base: Hampton Roads, Virginia — cases may be located anywhere in the country
- Travel is frequent and nationwide — this is not a local position
- Site visits may occur during evening hours as case assignments require
- All travel expenses fully reimbursed at federal GSA rates (lodging, meals, transportation)
Pay: $28.00 - $35.00 per hour
Benefits:
Application Question(s):
- Are you willing to submit to a federal DHS background investigation, including fingerprinting, criminal background check, credit check, and continuous vetting?
- This role requires frequent nationwide travel as a core function. Are you willing and able to travel extensively across the United States, including on short notice?
- Are you available to conduct site visits during evening hours when required?
- Do you have a valid driver's license?
Work Location: On the road
