Job Overview
Join our dynamic hospitality team as a Front Desk Associate, working either the early morning shift from 7:00 AM to 3:00 PM or the overnight shift from 11:00 PM to 7:00 AM. In this vital role, you will be the first point of contact for guests and visitors, delivering exceptional customer service while managing front desk operations with energy and professionalism. Your proactive approach will ensure smooth check-ins, efficient guest communication, and a welcoming environment that reflects our commitment to hospitality excellence. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations within a vibrant resort setting.
Responsibilities
- Greet guests warmly and efficiently check them in and out using property management systems (PMS) such as OPERA or similar platforms
- Handle multi-line phone systems with professionalism, providing accurate information and routing calls appropriately
- Manage guest requests, inquiries, and complaints with a focus on customer service problem-solving and guest satisfaction
- Maintain accurate records of guest stays, reservations, and billing details while adhering to hotel policies and procedures
- Conduct night audit procedures when working overnight shifts to ensure financial accuracy and reporting compliance
- Enforce hotel emergency procedures promptly and effectively during any incidents or safety concerns
- Support guest relations by offering personalized service, assisting with concierge services, and ensuring a positive experience throughout their stay
Experience
- Previous experience in hospitality management or front desk operations preferred, especially within hotel or resort environments
- Familiarity with property management systems (PMS), particularly OPERA or similar platforms used in hotel management
- Bilingual or multilingual skills are highly desirable to enhance guest communication across diverse populations
- Strong customer service skills with the ability to handle challenging situations calmly and professionally
- Knowledge of hotel emergency procedures, night audit processes, and guest services standards
- Experience working with multi-line phone systems, reservation platforms, and property management software is advantageous
- Proven ability to communicate effectively via phone and in person while maintaining excellent phone etiquette
Join us in creating memorable experiences for our guests through energetic service and dedicated hospitality!
Pay: $11.50 - $11.75 per hour
Benefits:
Work Location: In person
