Reports To: Construction Manager
Travel Potential: 25–50%
Compensation: $28.66 - $35.83 Hourly
Company Profile
Congruex provides digital infrastructure solutions through engineering and construction services that connect communities nationwide. This includes wireline, wireless, data centers, and utility services from initial concept to market go-live.
With employees across the United States and India, the work we do enables essential infrastructure for the future of communications.
Build a Career. Build What Matters.
Job Summary
As the ISP Technician I, II, III, you will ultimately be responsible for installing, maintaining, troubleshooting, and repairing inside plant (ISP) cabling systems supporting voice, data, and fiber optic infrastructure projects. You will install and test copper and fiber optic cabling, support customer installations, and ensure work is completed safely, efficiently, and to quality standards. As the ISP Technician I, II, III, your customers are Congruex clients and project teams, and you will make meaningful contributions to the company's success through technical expertise, quality workmanship, and exceptional customer service.
Key Responsibilities (Including, but not limited to):
- Install, maintain, troubleshoot, test, and repair copper and fiber optic cabling systems supporting voice and data infrastructure.
- Coordinate work activities with the Foreman and/or Construction Manager while communicating directly with customers to ensure project requirements are met.
- Read job documentation, engineering drawings, and project specifications to complete installations accurately and efficiently.
- Install cable support systems, including J-hooks, cable racks, innerduct, and related infrastructure while maintaining cable organization and compliance with industry standards.
- Test, certify, troubleshoot, and document newly installed or relocated cabling systems, while identifying and removing redundant cabling as needed.
- Maintain a safe work environment while complying with company policies, OSHA requirements, and customer standards.
- Additional responsibilities within functional scope based on business needs.
Required Qualifications
Education, Licensing, and Certifications
- High school diploma or GED equivalent required.
- OSHA 10 Certification required.
- Valid driver's license and current vehicle insurance.
Experience
- Experience installing, maintaining, troubleshooting, and repairing copper and fiber optic cabling systems.
- Experience installing voice, data, and fiber optic cabling, including mechanical terminations.
- Experience reading job documentation, project specifications, and construction drawings.
Skills and Abilities
- Ability to install, terminate, test, and troubleshoot voice, data, and fiber optic cabling systems.
- Ability to operate testing and certification equipment for cable installation and troubleshooting.
- Familiarity with copper and fiber optic color codes and EMT conduit installation practices.
- Strong communication, customer service, organizational, and problem-solving skills.
- Working knowledge of Microsoft Excel and Microsoft Word.
- Ability to provide personal hand tools required for daily work activities.
- Ability to pass Department of Justice (DOJ) background checks for access to government and school facilities.
Preferred Qualifications
- BICSI Installer Certification.
- Experience with structured cabling systems in commercial, education, or government facilities.
Physical Requirements
- Ability to lift and carry up to 50 lbs.
- Ability to stand, walk, sit, bend, squat, kneel, climb, push, pull, twist, and perform physically demanding work for extended periods.
- Ability to work indoors and outdoors in varying weather conditions.
- Ability to safely work around heavy equipment and maintain awareness of personnel, vehicles, equipment, and surroundings.
- Ability to wear required personal protective equipment (PPE), including safety boots, hard hat, safety glasses, and other required safety gear.
- Must be able to pass applicable pre-employment background checks and drug testing.
Career Level Requirements
ISP Technician I
- Performs assigned duties with minimal supervision.
- Maintains all required licenses, certifications, and registrations.
- Demonstrates the knowledge, skills, and abilities required to perform the essential functions of the position.
ISP Technician II
- Performs assigned duties independently with little or no supervision.
- Maintains all required licenses, certifications, and registrations.
- Demonstrates mastery of ISP Technician responsibilities.
- Provides training and guidance to ISP Technician I employees.
ISP Technician III
- Performs assigned duties independently with no supervision.
- Maintains all required licenses, certifications, and registrations.
- Demonstrates advanced technical expertise and mastery of ISP Technician responsibilities.
- Trains and mentors ISP Technician I and II employees.
- Cross-trained in at least one additional field position, such as Electrician or Splicer.
- Maintains OSHA 30 Certification.
Congruex Culture & Benefits
Congruex's culture of safety and performance is built on the 4X Factor core values of Be Safe, Be Accountable, Be Respectful, and Earn Trust. These values guide how we work with one another and how we interact with our customers.
We are committed to building a workplace where employees feel supported and recognized. We invest in employees through a comprehensive approach, including the benefits below with eligibility on Day 1 of employment:
- Medical, Dental & Vision benefits with 70% paid by the company
- 401(k) with company match up to 4% and immediate vesting
- Flexible PTO for exempt roles & competitive PTO accrual for non-exempt roles
- 10 company-paid holidays (9 standard and 1 floating)
- Company Paid Short-Term and Long-Term Disability coverage
- Company Paid Maternity & Parental Leave options
- Company Paid Basic Life Insurance (with employee-paid voluntary options)
- Annual Safety Boot Program of up to $150 per eligible field employee per year
- Safety Points Program for eligible field employees redeemable in the company store
- Free wellness benefits including counseling, financial planning, and more
Additional Employment Information
We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Conditions to hiring may include but are not necessarily limited to background checks and drug testing.
