USA (Remote)
1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team leverages HubSpot and best-in-class technology to drive measurable growth for our clients. As we continue to scale, we are looking for a Client Success Manager to join our team.
Position Overview
This role is responsible for leading HubSpot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth.
This is not a support role. We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients.
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Own and manage HubSpot project plans from kickoff through completion
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Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team
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Define timelines, dependencies, and deliverables across all work streams
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Proactively identify risks, blockers, and misalignment—and drive resolution
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Hold both internal teams and clients accountable to agreed timelines and outcomes
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Serve as the primary point of contact for assigned accounts
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Lead structured client meetings with clear agendas, decisions, and next steps
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Ensure alignment between client expectations and delivery reality
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Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency
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Identify gaps, risks, and opportunities within accounts
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Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services
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Translate business needs into clear, scoped recommendations
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Lead difficult conversations with confidence and clarity
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Navigate challenges by aligning stakeholders on solutions and next steps
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Turn delivery or scope challenges into opportunities for stronger outcomes
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Build strong, trusted client relationships rooted in accountability and results
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Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams
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Monitor account health, ensuring high retention and long-term success
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3+ years of experience in SaaS implementations, HubSpot Implementations, consulting, project management, or client success in a B2B services or agency environment
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Experience running software implementations and managing timelines across multiple stakeholders
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Prior HubSpot platform experience
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Strong project management skills with experience using tools such as Teamwork.com, Asana, Monday.com, or ClickUp
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Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role.
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Proven ability to manage complexity, drive accountability, and move work forward
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Has led SaaS or HubSpot implementations and understands how to drive projects forward
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Is comfortable owning both client relationships and execution
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Has HubSpot platform experience
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Balances relationship management with structure and accountability
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Thinks commercially and can identify growth opportunities within accounts
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Is primarily focused on customer support or ticket-based work
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Has not owned project timelines or cross-functional delivery
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Prefers reactive work over proactive ownership
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Competitive salary and performance-based bonuses
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Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching
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A collaborative, growth-oriented culture where your contributions directly impact client success and company growth
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Ongoing professional development, including HubSpot certifications and leadership coaching
Compensation:
The target base salary range for this position is $80,000 - $95,000 annually, based on relevant experience and qualifications, plus potential for performance-based bonuses.
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